I am a regular at Cafe Causette. The food is generally solid and likewise the service. I feel comfortable because I know I will be getting consistency, quality of food ingredients and attentive (but not overbearing) service every time. I come here to decompress and just enjoy my meal time. This is the Mandarin so if you have a reasonable request they will try to make sure you get what you want. They are also very respectful of people's need to finish the meal by a certain time, so service is prompt. They will also let you know if a certain dish has a minimum preparation time so that you may choose something else if pressed for time.
I have not tried everything on the menu,. As noted above, I come here to decompress, not to be adventurous. Personal favorites of me and my significant other: healthy braised bean curb with brown rice, salmon pizza (special request), Singapore laksa, vegetarian noodle soup (special request), flower salad with hummus dressing. The pasta is OK, but I don't really come here for the pasta. Interestingly, I never eat curry in Cafe Causette (only in the Captain's Bar for lunch or the Chinnery for dinner), but Mandarin curry is a good, moderate curry that won't cause digestive explosions. Once upon a time when I ate chicken, had the Hainan chicken rice (a Cafe Causette signature dish apparently). Would recommend it to chicken eaters (can specify dark or light meat). Don't really eat the desserts from the cake shop, but on the occasions I have they are delicious (would expect that!).
Definitely need reservations for weekday lunch (regular spot for the business crowd) and weekend lunch/tea. Dinner I haven't found the need for reservations. This is a hotel restaurant so expect prices to be a bit more expensive. I regularly spend HKD400-500 for a business lunch for two or HKD600-700 for dinner for two. But I've spent as much or more at restaurants in Soho with cr@ppier service, so I consider Cafe Causette a relative bargain for no headache.