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2019-09-10
1575 浏览
Just had a dinner here and it was the worst experience I ever had in a restaurant. We had a reservation for 4 but one of us was running really late and we have informed the staff. They initially allowed us to have the same table while leaving a seat not being utilized. Furthermore, they did not inform us that there was a minimum charge as well as a limit to dining time.As with most restaurants in SOHO, it is likely customers will tend to sit, chat and a good time. Instead, the manager came about
As with most restaurants in SOHO, it is likely customers will tend to sit, chat and a good time. Instead, the manager came about and asked us if we wanted to order more food, as they have other customers. We willingly ordered as we were waiting for another friend to come by. By the time our friend arrived, we asked for the bill, the manager told us that we spent below the minimum spending, and also he has to charge us more because our friend sat on the chair (for like 1 minute). In the end, we were forced to order an additional dish just because of that. Furthermore, the manager was extremely rude when he spoke to us.
Had the staff informed us of the cutoff dining time and a minimum charge, I would not have been so furious. The manager stated that he would have put us at the bar initially since there were only three of us instead of four despite the fact that the staff was informed from the onset we had only three people. While I understand that restaurants need to make money, I really did not expect such horrendous service from a restaurant in SOHO. There is total disregard for customers' dining experience, and all they care about is to keep churning the volume. If the manager behaved in such manner, one can surely expect to have distasteful experience here.
I would not recommend this restaurant to anyone, nor would I ever be a returning customer as the service sure left a bad taste.
张贴
