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Terrible Service!!!
2010-10-17 22 瀏覽
I've been to Vivo maybe 4 times this past year. The food is generally good, but the service has been consistently mediocre. This past weekend, however, the service bordered on complete incompetence. We were celebrating a friend's birthday and had a party of 12. The table was waiting when we arrived and we were seated promptly. Having worked in the service industry during university, I know first hand the stress that a large party puts on a restaurant and kitchen, so a delay is generally understa
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I've been to Vivo maybe 4 times this past year. The food is generally good, but the service has been consistently mediocre. This past weekend, however, the service bordered on complete incompetence. We were celebrating a friend's birthday and had a party of 12. The table was waiting when we arrived and we were seated promptly. Having worked in the service industry during university, I know first hand the stress that a large party puts on a restaurant and kitchen, so a delay is generally understandable. In this case, though, we had to wait roughly 45 minutes for our appetizers and an additional 55 minutes for our main courses. The waiter seemed indifferent to our repeated requests for our dishes. At around 10.15pm starving and eagerly awaiting our food, the main courses started to come out. After another 10 minutes the food was finally all laid out on the table (2 hours after we ordered). We all toasted our friend a Happy Birthday, and quiet fell over the table as we dug into the food. This was when things slowly got worse, the table next to us was served a Durian birthday cake at the table which filled with whole restaurant with a rancid odor that was infused into our food and made several of our guests want to vomit (a mixture of the hunger, awful gaseous smell and bad tasting food). With so many of us at the table, nearly everything on the menu was ordered. The Salmon, linguine and fettuccine were all equally terrible, most of us forced ourselves to eat it as we were so hungry. All in all the worst meal we have had in Soho in forever and all for the grand price tag of $4500+. When attempting to ordering drinks, we were left waiving frantically to get their attention and even when we did manage to get one of the staff's attention, we were often ignored without so much as a look of recognition. The icing on the cake was the cake! We repeatedly asked for the cake to come out and we waited for another 30 minutes with no apologies or acknowledgement of anything coming out soon. All in all, the food quality was terrible-- compared to my first few times there, the food seemed to be prepared by a new chef who had no idea what he/she was doing. The service was appalling with no apologies or compensation for ruining a friends birthday and so what should have turned out to be a great celebration was an awful, frustrating, overpriced, tasteless and terrible meal. The 12 of us will never go there again and will not be recommending friends there either.

(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)
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味道
環境
服務
衛生
抵食
用餐日期
2010-10-16
等候時間
2 分鐘 (堂食)
人均消費
$400 (晚餐)
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