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2021-03-05
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I am writing to make a formal complaint about tonight disappointment experience at 八幡屋涮涮鍋. First, I do understand dining at the Friday night is super crowded and need to wait for a while if we did not make a reservation in advance. I waited for an hour to get a seat at 20:24. And I thought we can enjoy the food peacefully. I don't know why when everybody is sharing same pot and we only got two little pot that can't even put the veggies inside. 🤨Than all we saw is empty baskets. It feels like th
First, I do understand dining at the Friday night is super crowded and need to wait for a while if we did not make a reservation in advance.
I waited for an hour to get a seat at 20:24. And I thought we can enjoy the food peacefully.
I don't know why when everybody is sharing same pot and we only got two little pot that can't even put the veggies inside. 🤨
Than all we saw is empty baskets. It feels like the storm just pass through. Everywhere is dirty and leftover food on the table from previous guest. 😑
The food quality is absolutely terrible.I wish you were there to experience. The beef and the pork is super thin like a plastic.🤧
The most ridiculous things is their new staff Mr. Fung,who is first day working in your restaurant. He literally clear up our table at 21:23 WITHOUT ASKING. Could you give me an explain why he is so rush for clean up the table when our last order is 21:30？？ We are allow to dine in the restaurant until 22:00, but their staff shortten our times. 😤
It's simple customer service concept that you need to asking your customer permission before your action. Me and my friends is super angry that the food and the service did not meet the basic requirements. It is ruined our Happy Friday night. 🤬
We are absolutely disappointed and we won't consider to be return guest in the future. Do will you want to spent your money and suffer like us ? ?????
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