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2009-12-07
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We tried this restaurant because someone mentioned that it was OK and I saw it recently on TV introducing this so called Italian Steak restaurant. We had a party of four and was concluded that the food was average but the service was extremely unsatisfactory. The frontline people did not seem to have product nor service knowledge.We were there at 7:30pm and we started to order wine, 3 appetizers, a shared 32oz italian steak, and some side dishes. The food started to flood in at about 7:45 and
We were there at 7:30pm and we started to order wine, 3 appetizers, a shared 32oz italian steak, and some side dishes. The food started to flood in at about 7:45 and by 8 sharp, all food were cramped on the 4 person table. We asked why the food was rushed out like this, the lady said she was not the one preparing the food and she said she would tell the kitchen about our comment. Still we thought the Italians will enjoy food and wine in fine time, unlike us rushing to finish the food while it is still hot.
When the steak was presented, there came the sauce, then the waiter left us. I had to call them back for....sauce spoons; then again for knives to cut the meat. It should be a standard protocol of what need to company the food when presenting it.
Nobody refill our water or wine when our glasses were empty.
Plus, the frontline people, they do not wear a warm smiling face in front or behind you. They look like they do no belong there and only become aware of what is lacking in the service until we point to them.
I thought the restaurant was opened very recently and they are still warming up, but they said it was opened for 3 months, it's not excusable at all when we paid $2300 for 4 persons to dine there, it is BAD money return.
We agreed not to go there anymore because we always have a lot of other choices of fine steak and good services elsewhere.
Good luck to them and hope they improve but I regret I had not read the previous comments here; at least I would have a mental preparation in advance.
张贴