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2017-06-22
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I created the account to write this review.It was my 3rd time to visit Al Molo. I was enjoyed the salad buffet and pasta. And I found a HAIR in pasta and complained. Staff didn't say sorry, he just took the plate. And another staff came and saying 'THIS HAIR IS NOT FROM US. OUR CHEF IS BOLD' as if it is from us. The hair was very short and my hair is at least 20 times longer. And the hair was from inside of the dish not on top of the pasta. and I dont think there is only one bold chef in this re
It was my 3rd time to visit Al Molo. I was enjoyed the salad buffet and pasta. And I found a HAIR in pasta and complained. Staff didn't say sorry, he just took the plate. And another staff came and saying 'THIS HAIR IS NOT FROM US. OUR CHEF IS BOLD' as if it is from us. The hair was very short and my hair is at least 20 times longer. And the hair was from inside of the dish not on top of the pasta. and I dont think there is only one bold chef in this restaurant who cooks pasta anyway.
Surprisingly, another unpleasant thing happened. I ordered very mild Ice Americano. I made it very clear "very mild Ice Americano, long black. please use only one shot". But coffee was so strong and I asked them to throw half of the coffee and add more ice. 2nd coffee came, it was coffee with more water and milk which I didnt ask. Staff asked me whether the coffee is fine. I had to be honest with her as I can't take milk because of my medication. Then she took the coffee to the bar again. The Bartendar guy came and literally yelled at me with very irritating voice "what do you want madam. we gave you 2 coffee already! what do you want" I tried to explain but he didnt let me finish and said he knows coffee very well and he had 2 degrees which I didn't ask. His attitude was so blunt he was accusing me of asking the coffee the way I want. I don't know whether it is the communication prob or not btw staff but they seriously need to think about their staffs service mind. DON'T GO IF YOU DON'T WANNA RUIN LUNCH. THEY WILL ACCUSE YOU FOR FINDING THE HAIR IN YOUR DISH AND ASK FOR ANOTHER CUP OF COFFEE WHEN YOU GOT THE ONE YOU DIDN'T ORDER.
张贴