Morton's of Chicago

350
70
23
等級2
9
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2020-06-07 494 瀏覽
When dining out, especially at that price point, service is of utmost importance. That evening was one of those special priced meal evenings. During a pandemic, they decided to stuff the entire restaurant with tables and the tiny table assigned to us had 1/3 of it covered with a plastic barrier. We asked for a different table, which they agreed to, but the feel is the restaurant was guests’ health and safety were of no importance to them. Asked whether they had an envelope to put our masks, t
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When dining out, especially at that price point, service is of utmost importance. That evening was one of those special priced meal evenings. During a pandemic, they decided to stuff the entire restaurant with tables and the tiny table assigned to us had 1/3 of it covered with a plastic barrier. We asked for a different table, which they agreed to, but the feel is the restaurant was guests’ health and safety were of no importance to them. Asked whether they had an envelope to put our masks, they grudgingly gave us some tissue paper as if we’re weird for asking. It’s very common for restaurants, especially at that price point to offer envelopes or at Pacific Place, plastic reusable mask holders (great touch PP!). A small 6 once steak wasn’t an option for us and we wanted to upgrade it to an 8 once, which immediately the “manager” replied by saying they don’t have anymore and if we wanted a larger size upgrade that I needed to go to 16 ounces, which sounded like a money grab. How could a steakhouse not have steak inventory always on hand? Not only did he not have another option, when asked if there was a substitute the “manager” rudely replied “No!”. We stood up and left and shared with him the reasons, and without even a simple acknowledgement of their fault, he just walked away from us.

A lot of the dining out experience is the service, and if you can’t even get that right, you don’t deserve to have customers.


(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)
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