影片
更多
2017-11-02
8208 瀏覽
I am writing to air my complaints about the very poor service that my wife and I have received at your restaurant, Ryugin at ICC in Hong Kong last Friday, on October 27th to celebrate my birthday. Our evening began well until we wanted to go for a cigarette break half way through the dinner. We have asked the waiter if the restaurant have any smoking area for customers but he told us we will have to take the lift back down to ground floor smoking area. We understood and respected that, so we ex
Our evening began well until we wanted to go for a cigarette break half way through the dinner. We have asked the waiter if the restaurant have any smoking area for customers but he told us we will have to take the lift back down to ground floor smoking area. We understood and respected that, so we excused our table and told him we will go for a cigarette break.
However, on our way out, the waiter chased and demanded us to 'leave something valuable with him' before we can leave the restaurant for a smoke.
We have never been so humiliated and treated like criminals/ thieves in our lives nor any of the Michelin Star Restaurants we have been before. This is absolutely disrespectful and unacceptable coming from a restaurant like Ryugin.
In regards to the staff's attitude and lack of communication which have spoiled our high expectations of your restaurant and eventually spoiled the evening for my Wife and myself.
I hope in future the quality of your service is able to match up to the quality of your food and the title of a 'so-called' Michelin star restaurant. Never have I been treated this way or to any customers at a high-class restaurant not to mention a Michelin Star Restaurant!
張貼