As a loyal customer of black sheep restaurants for years, it was the delicious food and excellent service that kept me coming back and that was the reason why I loved bringing different friends over to enjoy or even celebrate their big days, but we were extremely disappointed this time.
I made the reservation through OpenRice and supposed there would be free dessert, but no dessert was given. Plus, I had remarked this as my friend’s birthday celebration, then of course no dessert no birthday song nothing at all.
When we were ordering, your staff told us what we wanted were already sold out, it was only 7pm and many of the menu had already sold out? So we were “forced” to order some other food.
About the food, one of the dishes we ordered was Zuppa di Pesce, when it came, we could only find some mussels and clams and bread inside, where was the fish? And we were charged for $988?
About the service, your staffs would not come over to our table to pour water for us as we had already finished our water long time, we thought that they would come check on us after a period of time but they did not, and we also had to wave our hands many times, and it felt like we were being ignored.
When I wanted to go to restroom, your staff only used finger to point the way to the restroom, but then I saw when other customers went to restroom, your staffs would show them the way to the restroom. I wonder why was I being treated differently?
I’m wondering if these are the standard customer service your restaurants provide nowadays?
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