We wanted to try Five Guys out as there has been so much fanfare and publicity around it. The notorious long
queues would tend to indicate great food + great value. Having had to wait 20 minutes in the queue (even at 2:40
pm) and another 10 minutes for our food, we found the food only lukewarm and not hot, both the bread patty
and the burger. There was only 1 cashier open with the other 2 cashier counters unstaffed. There was heavy loud
rock music which is not condusive to a family eatery. The system for collecting your food is totally inefficient with the food servers having to shout out your order number over the loud music. We spent HK$255 for 2 persons
and did not feel this was justified as food was ok but not better then other burgers around town. The food bag for
in-house dining is horrible whilst a tray would be more appropriate. The entire ambience is too fast food type,
without 'fast' food and reasonable prices.
All hype and no substance. WILL NOT GO AGAIN !!!