We noticed this small place on the way to another restaurant and changed our mind to have try. The look and feel of the restaurant is pretty. Cozy and modern setting with a very focused menu. When we got in, there’s absolutely no other customers. “Oh it must be a new place” that’s what we thought. We sat down and the waiter is very friendly and welcoming. (Which is the only best thing here) There’s only more or less 10 options on the menu, including snacks/appetiser. We ordered a pho, banh mi and one stack (never had before).Given no other customers, we have waited a WHILE until we got food. The Banh Mi. Omg so disappointing! It’s so small portion And the bread is very stale. Probably sit in the restaurant for a couple days (not enough consumers!) The fillings or whatever are inside, don’t taste like a banh mi and absolutely way too oily. Then the pho. I would say it’s average but over priced. The beef is very chewy and not quality. Too much noodle and too little soup. The pho quickly sucked all the soup. The slack is bad also. Just oily. Feel like you could get them in any Chinese style bakery for under 10 dollars and it’s 38here.When you only have a few items on the menu you should be good at those. …查看更多
星越
2018-08-17
以上食记乃用户个人意见 , 并不代表OpenRice之观点。
赞好
SaigonEtoile
Dear customer, we are very sorry that you had a bad dining experience with us. Our sincere apologies as at the time of your visit we could not find the right staff to provide the authenticity in reproducing the recipes my family has transmitted to me over 3 generations already. To make it short, you posted this review on August 17th, 2018; however we have changed our staff since August 1st therefore you had visited our shop before August 1st. I believe the food taste and experience (waiting time, service) is completely different and up to your expectation now. Therefore I would be happy to offer you a free meal for you and a friend of yours, equivalent to what you have order previously so you could compare our real taste and value for money. My apologies again and if you would like to give us another chance to try again our * free of charge, please contact me at: contact@saigonetoile.com in order to get your free voucher. (in order to prove you are the person that wrote this review, we would request you show us your pictures and your * account for identification). We really hope you could give us a chance as like you said, I totally agree, when we only have a few items on the menus, it should be the best (not only good). If you are still not sure, you can check other recent reviews and pictures of the food we serve now, which is completely different from the pictures you took. Have a nice day and see you soon! :)
SaigonEtoile
PS: the banh mi, not sure what you were served and not sure either what you had in comparison, we don't pretend to be the best in Hong Kong (however our customers do mention that) but for sure, our banh mi is authentic like the one you have in the street in Vietnam! I have benchmarked most of the banh mi shops in Hong Kong and no one is providing the same filling meat as ours which is the traditional way. (I am Vietnamese who grew up in Vietnam and got fed with banh mi since my very young age... ;))
Genuinely honest
Hello, I just read your review too late it seems. I went here last night actually and tried their pho. It was okay I guess, standard really. But I have to agree with you, there were too many noodles that it sucked up my soup. Now I'm hesitant on trying their banh mi.
quynhland
hello please come back and try, we changed out team a while ago. :)
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