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2017-06-22
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I had lunch with some colleagues today at Mott 32. The company was great, and the food was top-notch (I would recommend in particular the iberico roast pork and the peking duck, both of which must be pre-ordered, as well as the Sichuan-style fried chicken and the scallop/prawn dumpling). The service was also generally impeccable with people refilling tea and water often and being polite and courteous with us.The problem arose when it was time for dessert. Most of us ordered ice cream, but it too
The problem arose when it was time for dessert. Most of us ordered ice cream, but it took over 15 minutes for the ice cream to arrive. As the minutes went by I became more anxious as I had another appointment, and asked for my ice cream to be served in a takeaway package. 10 minutes later the ice cream arrived, literally as I was getting up to leave. I asked again for my ice cream to be put in a takeaway box and a male manager very rudely and abruptly said, while staring daggers at me, "ICE CREAM NO TAKEAWAY."
I didn't have time to argue with him as I actually did have to leave, but the restaurant's slowness in serving ice cream (what, were they making it from scratch back in the kitchen??) and the manager's rudeness really left a poor taste in my mouth. Had I had time I would have demanded a refund because it's ridiculous that they don't have e.g. Styrofoam bowls to serve ice cream takeaway and also it was totally unnecessary for the manager to have been so rude. (I was neutral in my tone and demeanor so it wasn't like I provoked or deserved that type of response.) Also, when I first asked for my ice cream to be put in a takeaway box no one said that would not be possible.
As it is, we had to pay HK$99 (45 per scoop plus 10% service charge) for ice cream that went wasted because the restaurant staff were too slow in serving ice cream and too inflexible to serve it takeaway. The manager was so rude too. He shouldn't be in the service industry with that kind of attitude.
Mott 32, your food is good but this is no way to treat customers. It taints the entire dining experience.
张贴