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2016-04-01
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This restaurant generated some buzz when it first opened and always had a long line, but when we finally got to try it, we were in disbelief of the poor quality of food. A restaurant with a celebrity chef may attract some people at first, but it won't be sustainable serving below average food and charging fine dining price.The only thing positive is the manager (a polite young guy) who handled our complaint about the food very professionally. He listened, apologised and tried within his ability
The only thing positive is the manager (a polite young guy) who handled our complaint about the food very professionally. He listened, apologised and tried within his ability to make us feel better. Someone should rescue this young man from this restaurant and put him somewhere which lives up to its reputation.
We visited the restaurant for dinner on a public holiday and were surprised there was no line outside. Upon seated, we first noticed the glasses were put face down on the just-wiped table, which isn't very hygienic. When we flipped the glasses, we saw stains and asked for change. The waitress appeared confused and explained "sometimes they seem dirty, but they aren't". We had to point out the stains and she reluctantly changed them.
We ordered the "famous prawn linguine", burger and tomato salad. The linguine and burger came first. The linguine is bland and tasteless. You can't help but feeling the chef didn't even try to add flavour to it, but simply mixed boiled linguine and tomato sauce. There were no "prawns" but some small shrimps, which are also tasteless, as if they accidentally slipped into the linguine. This is a dish, which is highlighted in box, named "our famous prawn linguine" and priced at HKD198. We are no master chef ourselves, but we can make linguine much more tasty than this for under HKD100! The burger is slightly better, but the main part - beef patty is way too dry.
We hate to complain about food, but when you are paying around HKD200 per main course and could have spent this money elsewhere with better food, it is hard to swallow it down. We spoke to the waitress and the manager. They explained it is the restaurant's standard to cook beef patty at 70 degrees (there is no choice of medium rare, medium etc.).
With the help of the manager, we ordered the fresh crab meat linguine and a sirloin steak, hoping for a better result. Unfortunately, both didn't "disappoint" in disappointing us again. While we were waiting for these, the tomato salad finally came. It was a tiny portion, just couple of halved tomatoes swimming in orange sauce.
We didn't want to waste more money ordering one after another bad dish. Our bill still came at around HKD600. The restaurant didn't knocked down anything or showed any gesture to make us want to come back again.
The restaurant does say there is normally no tip (discretionary tip of 10% may apply to a party of more than 10 people). It must be demoralising for the manager and staff to handle complaints and send back food. We'd rather the restaurant produces good quality food that justifies the price and we'd be more than happy to pay for it AND the tips. Serving embarrassing food and cut corner with staff's tips isn't fair.
Many people say they used to have a lot of respect for Jamie from watching his shows, but that image gets wiped out after they eat in this restaurant. I must say I had the same feeling after leaving that restaurant hungry and upset. Hopefully Jamie can look into it and investigate what went wrong.
张贴