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2004-09-09
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The queuing policy here is really PROBLEMATIC. My friend and I were badly treated by the bad service last month. We missed our number by 5 tables when we went back to the queue after a small break in the cafe (like most of the people!) We asked the staff (the fatty girl at the door) if we would be allocated table in this case. The answer was yes- we would be allocated the next table. We then kept waiting for another 15 minutes due to her instruction. However, the next table was not allocated to
Well, finally, we got a table after a 20 minute agruement. The story hasn't finished yet. We discovered a BUG lying happily on the sushi! We told a HK staff who calimed to be a manager (I doubt if he is) about this and he just took the sushi and walked towards the kitchen. I was sure he threw it away to erase evidence. Five minutes later, anohter male Japanese manager came to us to say sorry and made up an excuse that the bug might have flied onto the sushi from outsides! It was IMMPOSSIBLE as the sushi was covered by a plastic lid and most important was the kind of bug was something like a book bug without wings! I didn't think it was capable in flying 200 meters to land on a salmon sushi.
We walked away from the restuarant few minutes later without eating any sushi. Of course, we have reported to the Department of Food and Environmental Hygiene the next day.
Those so called "famous" restuarants always tend to become arrogant, impolite and have no respect for their most valuable resources - customers. We are just ordinary people who want to enjoy good food and good service after a hectic work or on holiday. Do we REALLY need to queue up for 3 hours and still be treated as an idiot??
张贴