Dined in as a party of 3 (2 male, 1 female) and we ordered the wagyu chuck roll lunch.First few orders off the wagyu menu, they were all acceptable. Nice marbling, almost can be passed off as premium wagyu beef that you may find in CitySuper or other frozen meat shops. We kept ordering 6 plates after 6 plates because the boys were big and quick eaters. Plates of beef were being consumed at an alarmingly fast pace. The quality of the beef suddenly deteriorated to a quality that was objectively
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Dined in as a party of 3 (2 male, 1 female) and we ordered the wagyu chuck roll lunch.
First few orders off the wagyu menu, they were all acceptable. Nice marbling, almost can be passed off as premium wagyu beef that you may find in CitySuper or other frozen meat shops.
We kept ordering 6 plates after 6 plates because the boys were big and quick eaters. Plates of beef were being consumed at an alarmingly fast pace.
[30 minutes later]
The quality of the beef suddenly deteriorated to a quality that was objectively inferior. It would be accurate to categorize them as Extra Lean Beef (“ELB”). It was so lean and chewy; it totally tired my jaw out from just trying to chew 1 piece.
I stacked up the 8 plates of ELB and told a waiter (“W1”): “I ordered wagyu, these are not what I ordered, please take them back.” W1 took a quick look at the stack of beef, and took them away.
I opened the ordering app and entered another 6 plates of wagyu, and immediately, W1 came back and placed the same 8 plates of ELB that he just took away.
I asked for someone who was seemingly the manager (“M1”) and explained the situation as follows: “I paid for the wagyu lunch menu, and I’ve been ordering plates of wagyu. Initially they were beef with good marbling, but now, I am being served these ELB. I don’t want to cause a scene or trouble; I simply want what I ordered.”
M1 took a quick look at the stack of ELB and took them away.
[3 minutes later]
M1 came back and said: “some of the plates in the stack of ELB were indeed not wagyu, but the rest are wagyu, cut from the same slab, so, I will return these back to you” and placed 4 plates of ELB back on my table.
I said: “these are clearly not wagyu, at least not the wagyu that I was being served initially. The ones here have absolutely no marbling.”
M1 said: “well, they are wagyu”
I said: “so what are the beef with the snowflake (雪花) marbling, pointing to a plate belonging to another table”
M1 said: “they are the 牛小排”
I said: “so you are telling me, on your ordering app, the beef with the word wagyu in its name is this extra lean beef (pointing at the ELB), whereas the beef that is merely called 牛小排, without the name wagyu in its name, is the one with the superior wagyu snowflake marbling?”
M1 said: “yes”
I said: “okay, please give me 6 plates of 牛小排, and not the wagyu”.
[2 minutes later]
W1 came by and literally slammed the 6 plates of 牛小排 on my table and sped off. It caught us all by surprise.
[After paying the bill]
As we all stood up, gathering our belongings, another waiter who was seemingly another manager (“M2”) came to clean up the table and took away the unfinished ELB. As he was taking the plates of unfinished food, he said “Wah, so wasteful, you really shouldn’t waste food like this, wow, so many, can you please don’t do this next time?” Being a snarky little sh*t.
I said: “Your wagyu is not wagyu. I ordered wagyu, and I paid for wagyu, so I will not eat anything that is not wagyu. The food wasted here is your fault.”
题外话/补充资料:
"If you expect disappointment, then you can never really be disappointed." (Michelle Jones-Watson)