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2007-05-24
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since this restaurant opened, my girlfriend and i have been going there every now and then. the tables are wide and comfortable and the view is pleasant. although there was always some fault with the service, we would always go back coz the food is decent (and nicely presented) for its price. however, the last time we went there we sweared never to go back again. it's been a few months and we still haven't gone back. what happened was we ordered a rice bowl with three kinds of sashimi of yo
however, the last time we went there we sweared never to go back again. it's been a few months and we still haven't gone back. what happened was we ordered a rice bowl with three kinds of sashimi of your own choice - we picked sea urchin, crab roe and something else that i can't remember now.
when i bit into the uni i immediately spat it out. it was totally slimy. when i tried another piece again, it was the same and was completely disgusting. it had no taste and was just pure slime. so we called the manager. we listened to our complaints and replied politely that this was the same uni that they serve all customers. he then proceeded to go into the kitchen and to take out a whole slab of uni, and told us that what we were eating came from a similar slab, and that it was what they used for all dishes. he made us look at it, and insisted that ours, just like that slab, was fine as hell.
i told him that it was slimy and unlike any uni i've ever tasted in my entire life. he said this was due to the creamy texture of the uni. i said, come on, creamy is not slimy. but he just kept smiling and acting polite, and repeatedly said this was the stuff they used across the restaurant, and what we were tasting was just the creamy texture, presumably inherent in all sea urchin.
he absolutely refused to even acknoledge there just might be some problem with our uni. he made no offers whatsoever to change it with something else. all he did was just argue with us, but smiling the same time. needless to say, there was not even a small "sorry". (of coz not, not when there was no problem and we were just eating top grade uni with a creamy texture.)
of course, only unfresh uni would be slimy.
we could not believe the extent of bad service we were receiving. seeing that he was the manager already and there was no one at the restaurant with a higher rank than him, there was nothing we could do but leave. the uni was, of coz, left completely untouched.
we vowed never to go back despite liking the environment there a lot. it was by far the worst service i've seen at a restaurant. even at "tea restaurants" they'd change your food for you if you there was something wrong. just had to write it here coz it still makes me angry to think about it.
张贴
