Just came here for lunch today, and dropped my staff pass on the way out. Admittedly, it was my fault for being careless.
I called the restaurant to check if they found my staff card, and they replied they passed it to two person claiming to be my colleagues, as they were ‘sitting’ with us. But I checked with my colleagues on my table and none of them took my pass. So clearly, these two persons couldn’t have been colleagues sitting on my table.
I then asked if they had checked the identification of those people who claimed to be my colleagues, and the restaurant replied ‘No’. So I asked if this was their policy, to hand over ‘Lost Items’ to anyone just claiming to know the customer. The manager I spoke to said they will take this as an opportunity to review their process.
I found it ludicrous really, that the restaurant would handle ‘Lost Items’ so carelessly, without at least taking down the names/ identification of those people whom they have handed my staff pass too.
I hope the restaurant management will review their ‘Lost and Found’ policy, and look to training their staff on the proper handling of lost items.