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2023-01-06
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I don't even use Open Rice, nor write food reviews, but I want everyone that sets eyes on this review to know what a joke of an experience I had dining here. tl;dr: Outrageously bad service, there is not one person with a single ounce of common sense.It is rather petty, but I must mention that our unpleasant experience started right after we sat down: the waitress was too abrupt with her motion when putting down the water glasses, and it felt rude. But you could also tell that she meant no off
tl;dr: Outrageously bad service, there is not one person with a single ounce of common sense.
It is rather petty, but I must mention that our unpleasant experience started right after we sat down: the waitress was too abrupt with her motion when putting down the water glasses, and it felt rude. But you could also tell that she meant no offence, and was just really unprofessional, having no clue what she was doing.
We ordered 2x dinner sets for two, which consisted of snacks, starters, mains, desserts and drinks. We were having some of the snacks and starters, when one of the mains, a pasta, suddenly came unannounced. At this point, we were still waiting for another starter, and had barely touched the food, so there was no way we remotely looked ready for the mains. Since the waitress disappeared before we had time to react, we tried to look around for a manager to explain our confusion. A staff member noticed us, took the pasta away, and promised he'd "take care" of it.
Not long after, with starters and snacks still on the table, a waitress came with another main. It was a cold dish, a sashimi don, so we let it stay. We were flabbergasted at how these people had no idea of how a restaurant is run. "What's next, are they also bringing out the desserts now?"
Funny enough, they did. The desserts came before the rest of the mains. This time, the waitress stayed long enough to notice we did not want the desserts before our mains, and took them back to the kitchen. She even cared enough to come back and reconfirm "So you don't want the desserts now, you want them at the end?" Well I don't know, maybe I want it for breakfast?
When we were finally done with the starters, we asked that the rest of the mains be served. The pasta came promptly, but it wasn't piping hot, and I couldn't help but think it was the same one that was earlier rejected by us, and "taken care" of. Finally, upon our request, the desserts came too. It was a parfait with an inverted white chocolate dome placed on top of the glass. The gimmick was that you would pour matcha syrup over the dome to melt it. We did, and it didn't melt. Because the syrup wasn't hot enough. Again, I was made to think that it was the same parfait we had rejected earlier. Hence it is only natural that the syrup cooled down to room temperature.
If it hasn't been obvious enough, we were extremely disappointed with the overall experience. The food was actually decent (dessert was underwhelming), but not worth mentioning at all compared to the common-sense-defying service. I'm not one to complain about restaurant service in Hong Kong, as I expected none since day one, But this just rubbed me the wrong way, this is when it becomes unacceptable. From the kitchen to the front-of-house staff, you could put all these people into a juicer, and you wouldn't be able to squeeze one drop of common sense out of them. What are the odds that the whole team is equally negligent and incompetent at the same time? How did not one person think something was amiss? The restaurant is new, but not that new. It'd been running for a month now. And the floor wasn't even busy, more than half of the tables were empty.
So did we complain to the managers? No we didn't, because no one asked. And that's the end of it, we're not coming back. Thanks for reading.
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