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2013-12-12
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I've always wanted to try Madam Sixty Ate, but never got around to it, so decided to try out their new offspring at Elements on Kowloons side. The restaurant is not licensed. I totally understand this, as they just opened but they really should inform customers when they make their reservations so we can BYO wine, and not have to run down to 360.3 of us ordered a charcuterie board to share but it took a long time to come. Seeing that the board only had 2 slices of bread, we ordered extra bread.
3 of us ordered a charcuterie board to share but it took a long time to come. Seeing that the board only had 2 slices of bread, we ordered extra bread. Unfortunately this bread never came (but we were charged). The charcuterie board was a bit on the "small" side. Our starters arrived and generally were OK except the heirloom vegetable salad was more like a pickled vegetable salad. It was when our mains arrived that the evening started to sour. We had ordered 3 main courses and when they gave us sharing plates, we thought it was bit odd but maybe they thought we were sharing. However, when only 2 main courses arrived, we started to wonder if they forgot our 3rd main dish - the wagyu burger. When we asked its whereabouts, we were told "it was not in the system and do we still want it?". It would have been better service if he had said "we are sorry we will make it right now". Incidentally the waiter had asked how we wanted the burger cooked, so we were not interested to hear it wasn't in their system. The waiter then asked me if I had placed my order with him. I said no I did not, but are you trying to blame your colleague? By then we were very upset. When we asked for the bill, surprise surprise! A Waygu steak tartine was listed on the bill! So our burger wasn't in their system, but a wagyu steak tartine was. BTW we also didn't get the wagyu steak tartine. I just don't get when restaurants don't admit their own mistakes. Any problems could have easily been solved and you have a happy customer but instead you have an angry one.
Most of the evening the waiters just stood around. They were not short of staff and the restaurant was half empty. By the end of the night, even the chef was bored and sat on the bar with his computer. This is something that bothers me too. Going to a restaurant to find staff spending their time on computers.
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