7
5
5
港鐵九龍站 C1 出口, 步行約1分鐘 繼續閱讀
電話號碼
25377555
營業時間
今日營業
08:00 - 00:00
星期一至日
08:00 - 00:00
付款方式
Visa Master AE 現金 八達通
座位數目
70
其他資料
酒精飲品
自帶酒水 詳細介紹
泊車 詳細介紹
電話訂座
外賣服務
加一服務費
室外座位
食評 (19)
等級1 2018-02-21
1229 瀏覽
We arrived at 7.40, looking forward to a nice dinner, and ordered the 1000gm Bone-in Rib Eye for two ($980) with sides of kenya beans and salad. For starter, we chose the Mussels ($160) which came about 30 minutes later and was okay with fennel and light creamy sauce. Portion rather small, though.  Then came the disaster ! About 8.45pm, a full HOUR since ordering, came a nicely cooked sliced rib, with ten pieces of beef. Only it was STONE COLD. The plate was cold, the meat barely warm despite only 4 tables occupied, and 7 staff on hand to serve us. We took a piece each, and then, seeing it was barely warm, called the "chef".  We explained this was not what we expected, said we had still one hour until our movie started, and would he please make us a new one that was hot and on a heated plate.He agreed, and went away. At 9.20pm, with nothing having arrived to our table despite 4 requests, we pleaded with the kitchen to serve us before the movie actually started. At 9.27pm, a second plate arrived (see picture) which looked basically like the first piece, only less meat on the plate, more dry, and JUST AS BARELY WARM AS THE FIRST ONE ! I'm not sure why this person working in a kitchen would think this is how to impress a customer or keep their job :-( We had 10 minutes to eat, were decidedly annoyed, insulted, and frustrated.  We ate two pieces and had to leave. (see second photo!)The serving staff (especially Puja) did their absolute best to help us, placate us, and try to make up for their colleague's appalling service to a customer, but we will definitely be voting with our feet to this restaurant. OUTRAGEOUS !Wiki Tiki 繼續閱讀
(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)
等級1 2017-12-06
1177 瀏覽
We arrived at restaurant shortly before 02:00pm for a table of 4 plus a baby. We ordered 2 set lunches and 1 pasta once we were seated. At that time, we noticed that there were only 2 tables that are occupied inside  restaurant. After 30 minutes, we waited patiently for our entrees to arrive and politely asked one of the waitress to follow up. waitress replied in two words "its coming". We waited until 02:50pm and finally the 2 entrees arrived, which was a salmon and soup. Afterwards, we assumed that the mains would come at a reasonable time however, we waited for 30 minutes and kindly reminded the waitress again to follow up. She did not reply nor say anything to us. Then afterwards, a male staff approached our table and said that he has already rushed the kitchen 10 times and insisted that this is your restaurant's "policy" that mains are prepared only after entrees are cooked. He made this statement in a "strong tone" and insisted that there was not any wrongdoings whatsoever. The mains finally arrived after we waited for 45 minutes. Total waiting time for entrees and main = 1 hrs and 25 mins approx.we have waited for over an hour for our food during lunch time in which the restaurant capacity was not at its fullest. We do not  believe that it is under normal circumstance to have  customers wait for food for over an hour. Even if that is the case, we expect that the service or manner and handling customer service would be better and  could understand customers may be hungry waiting for their lunches after an hour.After we paid the bill which was in around $750 and started to leave, none of the staff  had the courtesy to either say "Thanks for coming" nor "Sorry for the wait".  Restaurant claims" Experience truly memorable al fresco dining at Madam S’ate; one of the best outdoor restaurants in Hong Kong. Seated in our elegant open-air dining area, you can rely on first-class service and excellent food from our contemporary European menu."  However, I do not agree with this statement as the service is not first-class and being a frequent diner in Hong Kong, we will not recommend to our friends/guests. 繼續閱讀
(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)
等級1 2017-07-03
2374 瀏覽
i have a dinner here last month and I definitely say not worth it . better place is out there. food is so so and service is negligent. drinks is over price only good thing for this place is location . unfortunately I can't eat location . The table is dancing need to fix it my self otherwise I'll be swinning with my own soup. So disappointed. decor is good though. 繼續閱讀
(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)
等級1 2017-07-03
1499 瀏覽
food is okay but the cocktail and beer price is a bit too high compare to the other price in elements for that price I can have a full dinner in grand central plus a drink. need to work on their pricing. I understand why the service is not that great because their understaff for such big place. such a pity that if you charge that much you should at least provide enough people to serve the guys your ripping out. Anyway won't be back again. 繼續閱讀
(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)
等級3 2017-06-22
1112 瀏覽
Sunday should be a day for relax, after movie, we had nothing to do. Why don't we stay in a good restaurant and enjoy ?.After a few selections, we came to this restaurant.It had full of sunshine..We ordered a breakfast set like all day breakfast. Overall the taste super good, especially the hem. 繼續閱讀
(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)