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2011-09-05
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Before I stepped into this restaurant, I already have bad impression to their service.Incident: Though I know this restaurant is located at Wellington Street, I called to ask where it is nearby as I was not quite familiar to Wellington Street. I called and asked, ' I would like to know if there's any special building nearby so that I could find your restaurant easier?'The staff answered,' Do you know Yung Kee?' At that moment, I wasn't quite sure where Yung Kee was as I lived in NT. I said,' S
Incident: Though I know this restaurant is located at Wellington Street, I called to ask where it is nearby as I was not quite familiar to Wellington Street.
I called and asked, ' I would like to know if there's any special building nearby so that I could find your restaurant easier?'
The staff answered,' Do you know Yung Kee?'
At that moment, I wasn't quite sure where Yung Kee was as I lived in NT.
I said,' Sorry, I am afraid I didn't know. Is that near Marks and Spencer?'
The staff, "Now, we are in busy hour, I can't answer you now, bye!'
Ok, I arrived anyway. Once I stepped in, there's at least 6 people waiting. I approached the staff and he asked 'what's your surname?'
I said,'Cheung, and table for 3.' He marked it down.
Surprisingly, he didn't give any number card/paper to the customers. We all near to wait and hear our surname to be called carefully.
The staff called the customer one by one. I remembered there was five customers' surname before me.
He didn't call my surname.
Time passed, after 25 minutes, I was still standing there but the people entering later than me all were seated.
I looked at the list, I think he has written me as the wrong surname (don't know if he didn't know how to spell/ didn't hear well).
I was so angry, but... I was still very patient and asked if there was any mistake. Another staff said it was near my turn as I needed 3 seats.
At last, nearly 10 tables after me got seated except me.
I couldn't held and said 'Miss, I think your staff has mis-written my surname! All the people got seated except me!'
She insisted as I needed 3 seats. But after I complained, she suddenly said 'there's a table now.'
to the power n......
I think the waiting system has some problem. It is better to give a number to the customers as sometimes it is very hard for the staff to hear clearly (there are lots of customers and it is VERY VERY noisy there) Secondly, there maybe two person having the same surname.
Ok, continue... we ordered 來佬汁炒牛河 and baked pork chop rice.
After a few minutes, the waiter gave us pork chop with a plate of plain rice. I said it was not my order... so we need to wait again...
來佬汁炒牛河 is fine, not too oily.
腐乳砂糖多士 not as good as it seems to be.
nothing special except it is extremely hot.
I think I have tried their food already, no need to come back because of disappointing service and the very noisy environment... we sat on the second floor, all the customers are chatting noisily as the area is too small. My friend and I nearly need to shout out our words to communicate.
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