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2011-01-03
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Ths restaurant was highly recommeded by a friend, so I decided to venture out to TST for lunch. There were just the 2 of us, and we ordered 4 dim sum dishes. The prices, like some of the reviewers here thought, were quite high. However, the portion is bigger than what you normally get. For e.g there were big chunks of "char siu" in the "cheong fun" and in my opinon the higher prices are justified. Everything was well presented. Even the chiu chow chili oil was delicious.The meal would have
The meal would have been perfect had it not been the incidents with the bill at the end.
We were charged for 2 dim sums that we did not consume. The waitress rectified it immediately but I only noticed it as we just had 4 dim sums, so adding another 2 was quite obvious. Imagine there are more people eating with a larger bill as a result, I would certainly not be able to spot the mistake, so I will probably end up being over-charged! Also, there was a charge of $3 added to the bill automatically for charitable donation. The waitress did mention it but only when the bill was presented with the donation already added. I then noticed a small card on the table giving more details of the donation and mentioning that the $3 will be added automatically to the bill unless the customer asks for it to be excluded. But who would read it though?
I know it is only $3, but it is not appropriate for the restaurant to assume that the customer would be willing to make a donation. The right approach should be to ask the customer beforehand and only add the donation to tbe bill if the customer agrees. I appreciate this is for a good cause, but I have never been to a restaurant where customers are made to donate in this way. It is a small amount of money but it is the principle that matters!
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