Today I went there for lunch with my family...i dun used to leave commentaries on openrice...but this time it was really a super unpleasant experience and we felt totally deceived that I MUST leave this commentary here to let everyone knows about how these staff in Ruby Tuesday Shatin branch cheated people and keep them alert!!! I think the other branches should be better cuz I tried the CWB one before and it was not that bad...
Actually the food quality was normal...but definitely not worth the price they charged....we ordered a Wagyuu Burger...Trio Burger...Bacon Clam Chowder...Crab Cake and a seafood rice....ended up the bill charged us $900 something...then our server "Edith" suggested us to buy some promotional discount cards emphasizing that it is for our own benefit because we would get a 50% discount right away....without much thought yet we indicated our concern to the server that we dun often dine there...... we finally bought a discount card that will be valid for half a year which costs us $600...then our bill for the meal subsequently cuts down to $500 something...so we paid $1100 in total
After we paid...we found a small card on our table and realized about the Citibank credit card promotion offering 60% discount with no upfront fee...which we never knew about before cuz the server never mentioned about it at all......so we asked her why she didnt tell us about it as other restaurants would usually asked the customers whether they have certain credit cards to let them know about the promotions as soon as they asked for the bill....Edith said she didnt tell us because we never asked her!...err....excuse me??? i thought this is supposed to be part of her job!!! how rediculous!!! we were so disappointed and felt totally deceived!!!! Cuz we truly dont often eat there and if we know about the Citibank promotion before hand, we will definitely use it instead!!!!!
Yet after hearing us complained, she didnt offer to void the bill or raise up for any rectification action.....we just feel that their staffs were so unprofessional...they dun care about their customers at all and just want sell their discount cards at any cost to earn this upfront fee....so people...if u will dine there in the future, be sure to keep alert of their miselling practices...this is a true story and has not been exaggerated at all...
影片
