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2007-12-25
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I would like to take this opportunity to compliment the wonderful food and wine I received while dining with my family at The Louis Steak House (Wan Chai) on Thursday, December 20. I have had the opportunity to dine in a variety of fine restaurants, and your well composed, balanced and perfectly prepared courses were memorable. Both your wine and dinner menus are complex without being overwhelming, providing a knowledgeable diner with an opportunity to create a very special dining experience.How
However, a perfectly enjoyable evening was completely ruined by a very arrogant and rude waiter. The waiter in question was dressed in a black suit and I recall another member of your waiting staff referring to him as ‘Sunny’.
The problem arouse when dessert arrived. Two members of my family had pre-ordered a soufflé each. When the soufflés arrived they were accompanied by two plates of Crepes Suzette –both of which were NOT ordered by our party. When this matter was brought to the attention of your waiter by my father-in-law, he (the waiter) disagreed and argued that our table HAD in fact ordered the Crepes Suzettes. At this point, may I ask…is it your restaurants policy to disagree and argue with paying customers in front a restaurant full of dinners? Anyway, my father-in-law was extremely polite and accepted Crepes Suzettes to prevent any further embarrassment but you could clearly see from that point on that the waiter had clearly upset the mood of the dinner party!
At the end of the evening, I decided to voice my feelings to the waiter concerned. I approached him and quietly told my thoughts at the way he had handled the situation. During our conversation he accepted no responsibility for his actions, tried to abruptly end the conversation and even had the audacity to take hold of my arm and attempt to walk me out of the restaurant! I must emphasize that I was in no way threatening and I did not talk in anger or raise my voice. May I ask another question…is it also your restaurants policy to make physical contact with a customers arm?? As you can imagine, this caused me some annoyance and was extremely provocative. I decided to further voice my concerns with another waiter dressed in a black suit. However, he could only insincerely apologise.
For the sake of two dishes totaling less than one hundred and twenty dollars, may I ask…was it worth it? When you consider that our party usually spends over $4000 and leaves a generous tip? My company also entertains clients at your establishment on a regular basis. So, if I was to make an annual calculation of the potential money that would be spent at your restaurant –I would probably calculate it to over $30,000. So, let us compare –a loss of one hundred and twenty dollars or Net profit of over $30,000, plus tips. It is my opinion that a smart restaurateur will make certain that great service is part of the customer experience. It will win loyalty and build profits. I am sure that a restaurant of your quality is aware this and also the power of ‘word of mouth’. Simply put, your food deserves a better environment than the one we experienced on Thursday evening. It is extremely disappointing that the level of service did not match the high standard of your food.
An extremely disappointed customer.
Mr. King.
張貼
