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Slippery slope to mediocrity?
2013-08-31 2328 浏览
Anthony's Ranch has long been a favorite which is why I chose it for my birthday dinner last evening. It soon become apparent this is not the Ranch I fondly remember.   They were out of my favorite beer (Kronenbourg) and my mug was not frosted, as always in the past. The item I wanted (on the menu) is no longer on the menu!?! What's up with that?  My steak was quite tough and my wife's salmon was way over-cooked.  Neither one of us could finish our meals.  On the bright side, our waitress did co
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Anthony's Ranch has long been a favorite which is why I chose it for my birthday dinner last evening. It soon become apparent this is not the Ranch I fondly remember.   They were out of my favorite beer (Kronenbourg) and my mug was not frosted, as always in the past. The item I wanted (on the menu) is no longer on the menu!?! What's up with that?  My steak was quite tough and my wife's salmon was way over-cooked.  Neither one of us could finish our meals.  On the bright side, our waitress did comp. my beer.   I intended to send my comments directly to them, via their website.  When I attempted to do so via the "Contact" page I was told that this page was "Optimized for Adobe Business Catalyst", or something like that.  I don't even know what that means, much less care.   It was just one more indication that the Ranch has fallen out of touch with its customers.  I will likely give it one more chance, but I fear the Ranch is on that slippery slope to mediocrity.    I haven't even seen Anthony the last several times I've been to the Ranch and his energy and spirit are clearly missing.  Anthony, if you are still out there- guard your stars!
(以上食记乃用户个人意见 , 并不代表OpenRice之观点。)
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    用餐日期
    2013-08-30
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