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2011-07-27
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It was an auntie's birthday and we ordered a cake from Sevva called Bouquet ($520, 500g)This is the second cake I've tried from Sevva. The last cake I ordered was their signature Marie Antoinette's Grave, which I enjoyed a lot more than this time's Bouquet. I know that Sevva is quite known for their poor attitude and service, even with phone calls! I was prepared to be unsatisfied with any member of staff I come in contact with during the whole process of ordering the cake.We went up to their p
It was an auntie's birthday and we ordered a cake from Sevva called Bouquet ($520, 500g)This is the second cake I've tried from Sevva. The last cake I ordered was their signature Marie Antoinette's Grave, which I enjoyed a lot more than this time's Bouquet. I know that Sevva is quite known for their poor attitude and service, even with phone calls! I was prepared to be unsatisfied with any member of staff I come in contact with during the whole process of ordering the cake.
We went up to their place to order the cake an/;.d paid cash. As we wanted to collect the cake on a Sunday but they wouldn't open, we asked how it would keep overnight. The female staff simply said "OK 呱 ... 最好唔好 lor. If it doesn't taste good, it isn't our fault.“ I understand this is quite a standard answer and actually, was what I expected to be the case. In fact, I'm sure that is the case with any type of cake but what I didn't expect was this type of unprofessional, vague and shallow answer. Moreover, we noticed that she would look at some arriving guests up and down when they weren't dressed as nicely. Expected, but still disappointing.
In terms of the cake, Bouquet, itself - the presentation was beautiful, as I expected. However, the photo I saw of the cake looked taller than it actually was. Nonetheless, the gumpaste flowers on top were beautifully made. Loved the colours. The taste of the cake itself - note that it was left overnight - was not so great. They said that this cake (on their website) was supposed to be "Delicate Lychee & Rosewater Mousse with Vanilla Chiffon Sponge and Handmade Pastel Sugar." What I noticed first was that their buttercream was slightly minty. Not a big fan of mint, it was very strong for me and wasn't that nice paired with the other flavours of this cake. It tasted artificial and just not right. The texture of the buttercream was also not very soft (maybe due to the time between making and eating). However, the cake itself was soft and airy, nice as chiffon should be. What I like about their cake (same with Marie Antoinette's Grave) is that they put actual fruit pieces in there. In this one, it was lychees.
Overall, I feel that this restaurant has a lot of potential in terms of their deco, style, presentation, atmosphere, view and possibly food. It is unfortunate that they cannot properly train or motivate their staff's hospitality to please their guests. I honestly doubt that they are unaware of their poor level of service: simply logging onto their openrice page shows MANY unhappy posts related to their staff's attitude. Is it their choice to keep their level of service in order to differentiate themselves (hope not)? Are they proud of it? If not, I'm sure if they try to make some changes, tthis place will be much better than what it is at the moment.
As I named the post, Pretty on the outside, not so inside! This is the case for both the cake and the restaurant itself.
Like: I prefer Marie Antoinette's Grave, but their cakes' presentation also deserve a thumbs up.
Dislike: SERVICE AND ATTTUDE.
Come again? Probably won't try new cakes but I sometimes have craving for Marie's!
张贴
