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2010-03-17
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I liked this restaurant for my first few lunch visits. Although the food is a bit over price for its quality, the food wasn't bad at all! But the bad service turned me away... I will never go back again. I booked the dinner for 4 ppl at 8pm and requested for a booth, and in advance I asked whether I could bring my own wine. The reply was "Yes, with corkage $350 or to order a bottle of wine from the restaurant where the corkage can be waived”That evening arrived and we brought along a nice bo
I booked the dinner for 4 ppl at 8pm and requested for a booth, and in advance I asked whether I could bring my own wine. The reply was "Yes, with corkage $350 or to order a bottle of wine from the restaurant where the corkage can be waived”
That evening arrived and we brought along a nice bottle of red to share; we asked the waitress to reconfirmed the corkage arrangement, she seems unsure at the time be seeked advice with her manager whom was nearby, our reply was “Yes, your corkage can be waived with ordering a bottle from us” so went ahead and ordered a bottle of white to start the evening.
Within five minutes of opening the bottle of white the following conversation was held between the Guest and the Manager:
(note* "M"=Manager "G"=Guest which is us)
M: I am sorry but cannot waive your corkage.
G: But I have called to confirm, and your waitress just came back and confirmed with us that we can bring a bottle with corkage free if we order a bottle of the wine list.
M: I am afraid the waitress has misunderstood your request.
G: What do you mean?? I even asked when I originally called for the reservations?
M: Oh, the receptionist takes 300 calls a day and it's not uncommon for her to have got it wrong.
G: She got our booking name right, the request for a booth right, time right, corkage right. So what went wrong?
M: SIR, I CANNOT waive your corkage (in a very unfriendly, unmannered tone)
G: So, what would you like us to do?
M: Sir, this is a high volume restaurant, I can buy out the bottle you have ordered from us, so you can give us back the table. There are other guests waiting who would easily spend $2000 on this table.
G: What was that! Don’t throw money at me! Sorry we are not leaving, we’ll eat here….
Our final bill was HKD 1900 with tips.
Nice fat service and a great way to chase away clients….
张贴