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2015-02-01
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Suggested this restaurant to a good friend to celebrate his birthday and made reservations for the 6:30 seating. Really looking forward to trying the restaurant due to reviews I've read and previous experience at On Lot 10. Walked in about 5 minutes early. We were reminded by the hostess that we had to return the table at 8:15, which we were fine with (little did we know what was in store for us...). The restaurant overall is small and intimate. It's not on Hollywood Road, you have to walk
The restaurant overall is small and intimate. It's not on Hollywood Road, you have to walk down Peel Street and it's in a small Lane off of Peel. There are two separate areas for seating - a more public front area with one table in the front and tables along the side, and a more private back area. Bar is on the right when you walk in and they had showcased some brie and truffles under domes.
We were shown a table in the back private room but felt like we were intruding on a private party and asked to be seated in the front area, which they accommodated. Studied the menu - it's a short menu, and the dishes are meant for sharing. We decided we wanted to try the fish of the day (sea bass in bouillabaisse) the uni pasta, the foie gras dish and the winter vegetables. We were ready to order, but waitress was busy taking the order of the table next to us, then the table up front. Finally able to get the attention of another waiter and asked him to explain the menu a bit, and how many dishes we should order - he said about 5, we ordered the 4 we had decided on and said we wanted to save room for cheese and dessert. This was about 6:45 pm.
Wine came quickly, bread took a longer time to appear. Bread was nothing special, just good basic bread with a single pat of butter. The table (next to us) that ordered about 10 minutes before us had their first few courses arrive and finished them. At about 7:15 (about 30 minutes after we placed the order) we had our first dish arrive - winter vegetables. The food itself was actually delicious - roasted root vegetables that were seasoned well. We finished it and waited for the next course. And waited. And waited. AND WAITED. The table next to us had more courses arrive. Our waiter asked if my friend wanted a refill of his wine and was told yes. Then he went to the private room to service the large table and no wine refill came. We had to ask him again a few minutes later to get the wine refilled. He then asked another staff member to refill the glass - it appeared that he had assumed that the person would have refilled earlier but there must have been a miscommunication.
By this time (about 45 minutes after we placed the order) they had cleared our vegetables and our plates in anticipation for the next courses and still nothing came. The table next to us received more of their food and ordered more items from the menu. We asked for our food and they went to check.
It's now A FULL HOUR after we placed the order and at this point we are both STARVING. It's been half an hour since the first (AND ONLY) dish was served. The table next to us gets served AGAIN, and it is the dish (sea bass in bouillabaisse) we had ordered AN HOUR ago. I can only assume it was meant to be served to us, but the server screwed up. The staff looks totally confused and we both get up to leave, it just was not worth it to stay, no matter how good the food.
The hostess was quite apologetic and said she understood and refused to let us pay for the two glasses of wine and the vegetables. So at least someone wasn't clueless. We would have however preferred to have actually paid and have a complete meal.
张贴