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2018-02-21
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We arrived at 7.40, looking forward to a nice dinner, and ordered the 1000gm Bone-in Rib Eye for two ($980) with sides of kenya beans and salad. For starter, we chose the Mussels ($160) which came about 30 minutes later and was okay with fennel and light creamy sauce. Portion rather small, though. Then came the disaster ! About 8.45pm, a full HOUR since ordering, came a nicely cooked sliced rib, with ten pieces of beef. Only it was STONE COLD. The plate was cold, the meat barely warm despite on
For starter, we chose the Mussels ($160) which came about 30 minutes later and was okay with fennel and light creamy sauce. Portion rather small, though. Then came the disaster ! About 8.45pm, a full HOUR since ordering, came a nicely cooked sliced rib, with ten pieces of beef. Only it was STONE COLD. The plate was cold, the meat barely warm despite only 4 tables occupied, and 7 staff on hand to serve us.
We took a piece each, and then, seeing it was barely warm, called the "chef". We explained this was not what we expected, said we had still one hour until our movie started, and would he please make us a new one that was hot and on a heated plate.
Prime Rib
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He agreed, and went away. At 9.20pm, with nothing having arrived to our table despite 4 requests, we pleaded with the kitchen to serve us before the movie actually started. At 9.27pm, a second plate arrived (see picture) which looked basically like the first piece, only less meat on the plate, more dry, and JUST AS BARELY WARM AS THE FIRST ONE ! I'm not sure why this person working in a kitchen would think this is how to impress a customer or keep their job :-(
We had 10 minutes to eat, were decidedly annoyed, insulted, and frustrated. We ate two pieces and had to leave. (see second photo!)
The serving staff (especially Puja) did their absolute best to help us, placate us, and try to make up for their colleague's appalling service to a customer, but we will definitely be voting with our feet to this restaurant. OUTRAGEOUS !
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