I'm truly disappointed in their service. I come here every morning. I understand how busy it may be but it doesn't mean the waitress should ignore you when trying to get their attention to order…查看更多
HK Munchies!Decided to go to Cafe Balencia in Landmark North mall (Sheung Shui) for afternoon tea today, I must say I was very disappointed at both the good and service.The cafe wasn't packed.and we were able to be immediately seated.Looking through the tea time menu there was a wide range of choices available, ranging from Japanese omelet rice to burgers and pastas.The staff kept asking us what we wanted to order and thus we decided to go for the safe bet and ordered a 'All day breakfast' plus a 'Fish n Chips'. Surely they can't screw that up, right?After waiting for 10 minutes our drinks still haven't arrived, it was just a ice lemon tea and a ice coffee. Trying to get the staffs attention was futile as they all seemed to be day dreaming or just in their own little world. After a further 5 minutes of trying to get their attention I got up from my seat and walked to them instead to chase up on the drinks.Finally the food and drinks arrived and the waitress just dropped it on the table with 1/3 of the plate hanging off the side of the table and walked off.... At first glance the food seemed acceptable but things changed when I took the first bite.Firstly theres the all day breakfast, the brand were cold and so was the croissant and the smoked salmon was dry as if it's been left out in the open for some time.As for the fish n chips, the fish was golden brown and the meat wasn't too dry. BUT it was bland and tasteless to the point where I wondered if they actually seasoned it at all. The fries were equally disappointing, no seasoning at all and they were cold and dry. I had my suspicions that the fries have been left out for a while because you'd get better fries in McDonald's.In regards to the pumpkin hash browns it wasn't anything exciting but wasn't a total failure either.Overall I was quite disappointed with both the food and service (they even charged a 10% service charge when there was no service from them).Not somewhere I'm likely to visit again.…查看更多