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My family and I went there for lunch on a Saturday afternoon, we were excited have high expectation given it is a restaurant located in the one of the best hotels in Hong Kong. However, the entire experience was ruined by the terrible service. The reception gives us a nice and warm welcome upon our arrival and shows us to our table. We sat down and take a look at the menu. We were trying to get hold of a front of house staff to order something, but is like we were invisible or something. Is hard
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My family and I went there for lunch on a Saturday afternoon, we were excited have high expectation given it is a restaurant located in the one of the best hotels in Hong Kong. However, the entire experience was ruined by the terrible service. 

The reception gives us a nice and warm welcome upon our arrival and shows us to our table. We sat down and take a look at the menu. We were trying to get hold of a front of house staff to order something, but is like we were invisible or something. Is hard to find a front of house staff on the floor and even we saw one we got ignore and they just pretend that they didn’t saw us which was totally unacceptable. They were lucky the service charge is not optional, if it is I wouldn’t paying it. We ordered Charcuterie Board & Bread Basket and Seafood Paella (Clams, Prawn, Baby Squid, Alioli). The Charcuterie Board was ok but the Seafood Paella was good and the seafood is fresh and tasty would recommend to order.
632 瀏覽
1 讚好
0 留言
482 瀏覽
0 讚好
0 留言
881 瀏覽
4 讚好
0 留言
806 瀏覽
3 讚好
0 留言
CHARCUTERIE BOARD
$240
117 瀏覽
1 讚好
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CHARCUTERIE BOARD
$240
208 瀏覽
1 讚好
0 留言
CHARCUTERIE BOARD & BREAD Bread Basket
$318
241 瀏覽
1 讚好
0 留言
SEAFOOD PAELLA Clams, Prawn, Baby Squid, Alioli
$350
102 瀏覽
0 讚好
0 留言
SEAFOOD PAELLA Clams, Prawn, Baby Squid, Alioli
$350
81 瀏覽
0 讚好
0 留言
(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)
張貼
評分
味道
環境
服務
衛生
抵食
用餐日期
2024-04-13
用餐途徑
堂食
人均消費
$350 (午餐)
慶祝紀念
生日
推介美食
CHARCUTERIE BOARD
$ 240
CHARCUTERIE BOARD
$ 240
CHARCUTERIE BOARD & BREAD Bread Basket
$ 318
SEAFOOD PAELLA Clams, Prawn, Baby Squid, Alioli
$ 350
SEAFOOD PAELLA Clams, Prawn, Baby Squid, Alioli
$ 350