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2021-11-21
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Whether a restaurant is good or worthy or trying is not just about food. The entire experience of a meal also include service! Service covers a very broad spectrum, from how attentive the servers are to cleanliness of the toilets or helpfulness of he receptionist, etc. It all begins with reservation. This restaurant fails at the very beginning. Back in Sept, I tried to make a lunch reservation for 6 Nov (which was a Saturday), the reservation system came up with a slightly different time slot, s
Days later, I checked my credit card account and found out my credit card account was debited for $819. I was shocked! I totally understand the need for providing credit card details when making reservations especially for the high end restaurants because some irresponsible people do not show up or cancel their reservations. Most other restaurants only hold up limits in the credit card and would not actually charge the card unless customer does not show up. Those other restaurants that actually debited the credit card will arrange refund as soon as you cancel the reservation before the deadline.
1. I canceled my reservation just minutes after I received the confirmation, yet they proceed to charge my card.
2. This restaurant refuses to communicate with customer as they do not have a land line for you to call. Just a mobile number that links to a WhatsApp account. Do they have any basic sense about service?
3. It's almost 2 months by now, there was no sign of refund yet.
4. I talked to the credit card issuing bank more than a month ago, they said they would follow up but it seemed nothing was done so far except crediting back my account a few days ago. My complaint was not just getting my money back but to find out how this happened. How can a restaurant be so irresponsible!
Years ago I visited a new Italian restaurant operated by a Michelin-starred Italian chef. The food wasn't good, service was poor and discriminative. I predicted that restaurant would not last for more than 3 years and it became reality.
No matter how good the food is, if service is bad no one is going to go back! Hong Kong is not lack off high end Italian restaurants. One can easily name a few opened in the last couple of months. Consumers have a lot of options. I have blacklisted this restaurant already before visiting.
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