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2022-08-21
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早三日前預先係OpenRice 留枱想同朋友慶祝生日，都特登留左msg 話想order 碟甜品慶祝，想成件事smooth 啲諗住打電話去confirm，點知打極都無人聽，到琴日去之前同朋友分別打去都係無人聽，好喇，去到先再講應該都可以既我地訂左10點，9:45去到無人係門口接待，等左5分鐘左右終於有啲樓面行出黎望下，但係都唔會行出黎問下咩事，突然有把女人聲叫我地「wait a moment」我就當個receptionist 行開左班樓面唔知咩事，但係個receptionist 番黎個時又叫我地行埋一邊等，仲要撥住隻手講勁無禮貌，有枱客人入左去之後就無再理過我地，我再行埋去佢問我咩事🙄？我再一次同佢講我訂左枱…….佢第一句就同我講「no food now, you ok?」🤯我訂枱話慶祝生日，講到明話會order 甜品，你同我講no food ？！跟住有個男人出黎不停話餐廳好忙，我地9:30就last order無辦法，姐係咁，我打幾次黎無人聽，從來無同你地溝通過我點知9:30last order，我已經用英文寫msg ，你地個receptionist 又係講英文，睇到可唔可以打俾個客講
我地訂左10點，9:45去到無人係門口接待，等左5分鐘左右終於有啲樓面行出黎望下，但係都唔會行出黎問下咩事，突然有把女人聲叫我地「wait a moment」我就當個receptionist 行開左班樓面唔知咩事，但係個receptionist 番黎個時又叫我地行埋一邊等，仲要撥住隻手講勁無禮貌，有枱客人入左去之後就無再理過我地，我再行埋去佢問我咩事🙄？我再一次同佢講我訂左枱…….佢第一句就同我講「no food now, you ok?」🤯我訂枱話慶祝生日，講到明話會order 甜品，你同我講no food ？！
跟住有個男人出黎不停話餐廳好忙，我地9:30就last order無辦法，姐係咁，我打幾次黎無人聽，從來無同你地溝通過我點知9:30last order，我已經用英文寫msg ，你地個receptionist 又係講英文，睇到可唔可以打俾個客講聲10點黎到無野食呢？再講，你餐廳忙唔忙唔係我問題，你幾點last order都唔係我問題，但係我早幾日訂枱，留晒msg，打埋電話都無人聽，黎到先講無野食就係你地問題！新開就唔憂做？10點你叫我無喇喇去邊搵間餐廳慶祝？全日期待既心情就俾你地搞壞晒👍🏻想要極差體驗就去喇，哈哈
Please keep training your staff, especially receptionist, super impolite, don’t keep shaking your hands when you are talking to your guests, learn how to say 「Thank you」, and answer the phone as a receptionist. I am typing in English cause I want you to see how worst you are!
張貼