I like the concept of this restaurant, I actually like the food in this restaurant and could very easily recommend a couple of great dishes. What I don't like is the utter lack of any sort of customer facing service or, in fact, common sense and courtesy.
Life Cafe, as it quite rightly describes itself, is a restaurant serving modern vegetarian and organic foods. The food in general is of a good standard, and quite tasty. Sometimes the zucchini salad can be a bit wet and sloppy, and sometimes the burgers can be a bit dry - and therein lies the rub. The salt in the Life Cafe's festering wound. Don't not under any circumstances ask for a little spot of extra tofu mayo, or maybe another slice of cheese, to help lubricate or taste enhance the dry (as the scorched sands of the Gobi) burger patty, If you dare ask for anything that is not exactly as prescribed on the menu, or in fact any deviation from the "norm", you will spark an international incident of epic proportions - I call this Cheese-gate!
Now, the last restaurant that charged 60 HKD for a slice of burger cheese closed two days after the Cheese-gate incident. Life doesn't charge in fairness, it just flatly refuses. It is as though the additional tofu-naise is high cost enough to bring down the organic foods empire.
My concerns are not limited to the lack of dairy and dairy replacement in my food, but a greater mis-understanding of good service and upholding the customer as exactly that - the customer who is paying your wages.
Let us buy the samosas and eat them in the restaurant (yes, I did in fact buy a samosa, and was ordered to eat it outside, not on the wooden decking, but on the street, like a dirty hobo. What were they worried about? Me enjoying their food in their restaurant?). Let us have more cheese and mayo. And let us feedback to the staff and make constructive commentary at the time of our visit, without being made to feel like we are deliberately trying to sabotage the whole vegetarian and organic food movement.
We're not, we're just trying to get a little more cheese, and little more mayo, and little more service - pretty please, with an organic cherry on top...
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