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2019-01-30
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It is not our first time to eat in this restaurant or the other restaurant in the same group. However, the experience in this restaurant this time was terrible, we had a long wait for our food plus poor services from the restaurant managers. The restaurant is short of staff and the managers who works there do not seem to entertain guests whom they are not familiar with. We ordered the following 6 dishes: 1. Pig lung soup 豬肺湯 which is one of their signature soup,2. Cha Siu 叉燒 which is one of
We ordered the following 6 dishes:
1. Pig lung soup 豬肺湯 which is one of their signature soup,
2. Cha Siu 叉燒 which is one of their signature dishes;
3. 花膠海鮮煲
4. 聖子 recommended by the male manager who took our order
5. 魚湯烏東 fish soup udon（3 碗)
6. 1/2 炸子雞
We met this male manager few times when we dined at Fu Sing causeway bay restaurant, but did not have good impression of this male manager. 叉燒 arrived first followed by 聖子, then 炸子雞. After these 3 dishes, nothing came, we waited for 30 mins, we tried to follow up with the waitress/waiter/managers, but we could hardly see one in the restaurant. When we saw one or two walking around, we waved to them but none of them looked at us. I had to walk out to the cashier to follow up and asked the female manager to check out order. She did not even bother to hear what dishes are outstanding and simply said our soup is in preparation, the other will come next. I went back to my seat and waited for another 15 mins, obviously nothing came. I talked to another male manager (different from the one who took our order) and asked him to check if our orders were taken as i afraid that some orders were missed. The male manager simply said 'ok' then walked away and did other tasks, he did not even walk to the counter to check the computer to find our orders. The male manager who took our order at the beginning disappeared after taking our orders.
After another 15 mins nothing came, i asked the female manager (the one who ignored me) to check, and again she said 'they are coming'. I finally had to yell at her and said you did not even asked what dishes were missing and simply said they are coming. After another 15 mins the missing dishes except the fish soup udon arrived and we quickly finished and asked for the bill. When i checked the bill, they counted the fish soup udon, and i said the udon did not come, the male manager who took our order so happen was standing aside of the cashier and said 'oh, yes, we sold out all fish soup'. Thank you very much for telling me that the fish soup was sold out when i paid for the bill !!!
Though the food is still good, but the services and experience i had in this restaurant will not attract me to visit this restaurant again. More to say is their price is not cheap, their tea 茶芥 is $25 per head (this is definitely comparable to the Chinese restaurant in a 5 or 6 star hotel), they also add $20 for the peanut which is put on your table.
This group used to be very good in terms of food and service, but the way how they run the business now would definitely deteriorate the good ranking of this restaurant.
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