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Restaurant: Tim Ho Wan, the Dim-Sum Specialists
Info:

To promote a new salt and sugar reduction (RSS) dietary culture and living style to the people of Hong Kong, the Environment and Ecology Bureau, the Committee on Reduction of Salt and Sugar in Food and the Centre for Food Safety of the Food and Environmental Hygiene Department have launched the "Less-Salt-and-Sugar Restaurants Scheme" ("Scheme"). Restaurants participated in the Scheme will offer less salt or sugar options to the consumer or even tailor-make less salt or sugar dishes in designated restaurants. Participating restaurants will be granted with the Scheme Labels for displaying in the premises for public identification. For details, please click here: https://www.eeb.gov.hk/food/en/committees/crss/restaurants.html
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請不要忘記初心, 香港人不是傻仔!
2018-01-08 390 views
I was stunned to find that so many people had complaint about the service in Olympics Branch but still there is no improvement from the restaurant. I went to the restaurant in December with my relatives family from abroad, We expected high because of the Michelin rating. It was lunch hour and it was a bit cool outside. The queue was long, (It's Michelin, right?)There were 6 of us. 4 were waiting but 2 went into the shopping mall just to check on the medicine. The lady at the door called our numb
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I was stunned to find that so many people had complaint about the service in Olympics Branch but still there is no improvement from the restaurant. 

I went to the restaurant in December with my relatives family from abroad, We expected high because of the Michelin rating. It was lunch hour and it was a bit cool outside. The queue was long, (It's Michelin, right?)

There were 6 of us. 4 were waiting but 2 went into the shopping mall just to check on the medicine. The lady at the door called our number but did not let us in because 2 of us were missing. We told them they would be right back but she just ignored.

For such a tiny shop it is not easy to find a table for 6. We missed it and waited for another hour. We found that she was giving tables randomly and never got back to us. We explained and almost begged for the mercy of the lady. The more we came to her, the longer we waited. I totally agree with the previous reviews saying that its service is beyond the limit of a normal customer. We honestly felt like fools. Totally disappointed. We waited for an hour and a half until we were kind of confirmed that the lady was just making fun of us. We left. 

As locals I can just leave the restaurant forever but for tourists, it affects the image of HK and also of the crediblitiy of Michelin ratings. I do think Michelin should review their mechanism and take off stars if restaurants cannot provide reasonable service to the customers.

Afterall, the food, the environment are just fair with one or two signature dimsums, Prices are cheap. That's all.
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(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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    DETAILED RATING
    Decor
    Service
    Hygiene
    Date of Visit
    2017-12-10
    Type of Meal
    Lunch