Venchi (合和中心)

I was at this Venchi location on Sunday July 7, 2025 at around 16:45 with my two kids. We presented 3 mini ice cream vouchers. Each entitled two either cone or cup. Despite my son’s love for ice cream cone, he went for the safety option of having his in a cup. However, my gelato was not safely clung onto my cone hence it fell off after one bite. The staff there was very kind to offer me the same gelato in a cup (although it was much smaller than the original one that was fallen, anyway it’s a nice gesture they offered).Few more minutes into enjoying our gelato at Venchi, I saw a customer left with a cup of gelato and a cone stick upside down into the gelato. I then asked the staff Mia why she did not offer me both cone and cup, and that I would like to have my son’s cone. Mia firmly rejected my requested and insisted that I should have told her upon ordering the gelato. She even “offered” me and said she would give me to me next time I order. How would I know this was an option without her telling me? Also, our vouchers are entitled to cone which costs $15 more than the cup. I could not understand why she was arguing with me when I was asking for something that I was paid for.After around 3 minutes of non-stop argument, I stood up and asked her why she would be so rude to me. Surprisingly she suddenly changed her mind and offered me the cone that belonged to me. However, I was so mad at that point that I did not want to take it from her.Not sure why she insisted to argue with customer when Venchi is charging $78 for one mini gelato and I was getting 3 at that time. Anyway, yummy gelato but poor service and definitely will not recommend unless you are in the mood of being humiliated!…查看更多

今日行過 Venchi 專門店，見到有限定口味👀 就入去試咗椰汁紅豆冰同港式奶茶口味雪糕，結果直接淪陷！！🍧：紅豆粒粒分明超有咬感，椰汁味香濃，甜而不膩，食落真係似喺度飲椰汁紅豆沙但更綿密，港式糖水魂直接爆發～☕：作為奶茶控，對呢個口味期待值拉滿！入口完美還原香港冰室嘅茶葉香，茶味醇厚帶微微苦澀，奶香絲滑交融，簡直係流動嘅港式奶茶，每啖都食到「絲襪奶茶」嘅靈魂，完全冇失望！店舖環境高級又舒適，玻璃牆設計通透，擺滿靚靚朱古力同包裝，打卡一流📸 雪糕質地細膩，口味創新又貼地，可惜系好快熔，需要把握品嚐美食的每分每刻鍾意港式風味同創新雪糕嘅朋友，快啲嚟 Venchi 搵驚喜啦～絕對係夏日解暑 + 滿足味蕾嘅雙重快樂🥳…查看更多

呢日食完Lunch，想食雪糕，經過Venchi～心動不如行動🤩主要想食開心果味，另一隻味選擇困難症發作👉🏻👈🏻最後就揀咗「季節限定」腰果蜜乳～mini size呢間有堂食座位提供✨望住咁多朱古力坐係度嘆返杯🍦忙裏偷閒～都幾chill☺️腰果蜜乳🩵乳酪酸酸哋，整體比較甜同埋食唔到咩味😅布龍泰開心果💚開心果味不算濃郁～間中食到有開心果粒粒～💬要以最快速度食完～gelato質地溶得好快！一路食已經一路滴緊落嚟～最中意個雪糕筒，非常香脆！！…查看更多

《期間限定：D24榴槤Gelato 》開心果和榴槤都是我至愛剛好這裡有齊 榴槤味道是期間限定不得不吃了#榴槤食一啖 榴槤的香氣已經在口中遊走加上Gelato的口感細緻幼滑感覺在吃榴連一樣#開心果開心果味很出 每一啖都有果仁味道喜歡開心果的朋友一定要試雪糕上那塊黑朱古力很好吃完全不甜 百分百純正朱古力畢竟這裡是朱古力專賣店雪糕杯 口感厚實但我較喜歡鬆脆一點的這裡還有很多其他特別是新腰果味 坊間少見試了一啖 味道濃烈 下次會再吃這裡還有座位讓客人坐座位不多 但舒適…查看更多

經過合和時，想吃點甜的，看到Venchi又未曾試過，於是進去看看。剛進店，店員一見到我便打招呼，接著非常友善地詢問我的需求，並詳細地介紹了巧克力，還邀請我試吃。他們提供的試吃份量是半粒巧克力，這讓我十分意外。有一款巧克力還沒放在試食盒中，店員便開了一粒讓我試吃，服務好到不得之了。至於環境方面，店鋪光線充足，感覺非常乾淨。左一: 榛子蓉巧克力 : 口感幼滑，榛子味濃，但又唔算太甜。左二: 橙味巧克力 : 含有血橙成份，味道清甜、香滑可口。右二: 開心果巧克力 : 融合了開心果和白巧克力，口感有些微鹹且帶有焦糖味。 呢個超好食，下次必會再買右一: 黑巧克力 : 層次豐富的口感，多種巧克力的結合。…查看更多