Team,I hope this message finds you well. I am writing to express my disappointment regarding my recent experience at your restaurant on 22/11/2024. 
As someone who has fond memories associated with your establishment, I was looking forward to enjoying a special evening with my partner. Unfortunately, the service we received fell far below our expectations.I made a reservation for 9:15 PM and arrived at 9:05 PM, only to find myself waiting unnecessarily. When I inquired about the situation at the front desk, I was asked about my payment method, but did not receive any information regarding our table. To my surprise, I noticed that several couples who arrived after us were seated immediately, which left me feeling frustrated and overlooked.Additionally, when I approached a staff member for clarification on our wait time, I was met with an unprofessional attitude. The staff member, although not local, displayed a level of service that was disappointingly poor, especially compared to what one would expect in a restaurant setting. It felt as though our reservation and the importance of customer service were not prioritized.While I understand that busy times can lead to challenges, I hope you can appreciate that a reservation system should ensure that customers are seated in a timely manner. If the restaurant is unable to honor reservations properly, it might be worth reconsidering the implementation of this service altogether.
Furthermore, the food quality did not meet our expectations either, which added to our disappointment. However, the main issue lies with the service we received. My partner and I were hoping for a pleasant dining experience to reminisce about our relationship, but instead, we left feeling disheartened.…Read More
As someone who has fond memories associated with your establishment, I was looking forward to enjoying a special evening with my partner. Unfortunately, the service we received fell far below our expectations.I made a reservation for 9:15 PM and arrived at 9:05 PM, only to find myself waiting unnecessarily. When I inquired about the situation at the front desk, I was asked about my payment method, but did not receive any information regarding our table. To my surprise, I noticed that several couples who arrived after us were seated immediately, which left me feeling frustrated and overlooked.Additionally, when I approached a staff member for clarification on our wait time, I was met with an unprofessional attitude. The staff member, although not local, displayed a level of service that was disappointingly poor, especially compared to what one would expect in a restaurant setting. It felt as though our reservation and the importance of customer service were not prioritized.While I understand that busy times can lead to challenges, I hope you can appreciate that a reservation system should ensure that customers are seated in a timely manner. If the restaurant is unable to honor reservations properly, it might be worth reconsidering the implementation of this service altogether.Furthermore, the food quality did not meet our expectations either, which added to our disappointment. However, the main issue lies with the service we received. My partner and I were hoping for a pleasant dining experience to reminisce about our relationship, but instead, we left feeling disheartened.…Read More
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