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2017-07-05
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During our lunch the food was fine - savory dishes tasted OK, although they brought all 4 of the dishes to us within 10 minutes or so. Nothing to complain about regarding the taste of the food.I ordered the warm durian tart, which I know needs to wait for heating/baking. After 20 minutes I finally chased them, and a manager told me that it needs to wait for baking. I knew then that they forgot to place my order. Then I waited another 15 minutes. We had nothing on our table and all the staff
I ordered the warm durian tart, which I know needs to wait for heating/baking. After 20 minutes I finally chased them, and a manager told me that it needs to wait for baking. I knew then that they forgot to place my order. Then I waited another 15 minutes. We had nothing on our table and all the staff never bothered to come and ask us if we needed something. I chased my order again, and realized that once again, they never put in my order - even after I asked about it 15 minutes ago!
Waited another 10 minutes before my dessert finally came. A manager came to apologize and offered me an extra dessert that I didn't want or need. I asked him what the extra dessert was, and he told us it was some kind of green tea/matcha dessert. I took one bite and realized it was a pandan/coconut dessert.
So... you have staff who forget to place customer's orders, managers who fail to put in the order after being chased, staff who stand around doing nothing... and a manager who doesn't even know the dishes on his menu that he is comping to an unhappy customer. How much worse can service get?!
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