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2021-01-04 1275 views
A cockroach was on my shoulder while I was eating my food. My partner had to get it off me, the people on the other table left as a result. We told the hostess what happened and she thanked me for informing her. No attempt was made at service recovery, we were charged full price and given no compensation. We didn't even get an apology!This ruined what was otherwise tasty and authentic food in a typically Japanese setting. Cockroaches crawling on patrons is NOT acceptable!
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A cockroach was on my shoulder while I was eating my food. My partner had to get it off me, the people on the other table left as a result. We told the hostess what happened and she thanked me for informing her. No attempt was made at service recovery, we were charged full price and given no compensation. We didn't even get an apology!

This ruined what was otherwise tasty and authentic food in a typically Japanese setting. Cockroaches crawling on patrons is NOT acceptable!
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
Post
DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2021-01-03
Dining Method
Dine In
Spending Per Head
$100 (Lunch)