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Level4
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2020-07-10 1197 views
Amazing location, view and facilities, let down by the poor service. Went there for a birthday celebration so were in a big group. At first we were put in the main dining hall which still had a nice view. We then saw there was a small room to the side so asked if we could go there to which were then informed we must be have a minimum spend, when we kindly explained that we were all going to do the drinks package the staff did some calculations in front of us (we were a group of at least 8 so we
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Amazing location, view and facilities, let down by the poor service. Went there for a birthday celebration so were in a big group. At first we were put in the main dining hall which still had a nice view. We then saw there was a small room to the side so asked if we could go there to which were then informed we must be have a minimum spend, when we kindly explained that we were all going to do the drinks package the staff did some calculations in front of us (we were a group of at least 8 so we were definitely going to hit it) then were 'allowed entry'. I totally get that people need to pay higher for better facilities but there were only like 2 other small tables in the whole restaurant and the whole time we were there they never hit over 50% it felt weird and eerie like it wasnt really open for lunch or something.

Anyway, on to the food. The selection of the semi buffet was quite nice, seafood was acceptable and salads were really good. Package comes with one main to which almost everyone ordered the steak, I wasn't too impressed as it was pretty tough and chewy.

The main server that was taking care of us was really nice, but you can see she was definitely flat out and did not have enough help from other staff.

All in all I would like to go back when they have fixed up a lot of their service issues, seems like they have just been operating as normal for a long time with no real shakeup. It's a shame, this place could be heaving all the time.
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(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2020-06-30
Waiting Time
3 Minutes (Dine In)
Celebration
Birthday