187
18
19
Restaurant: Coucou Hotpot‧Tea Break (K11 Art Mall)
Offer: Cathay members can link a card to earn up to HKD4 = 2 miles via Card Linked Earn. T&C apply.
Terms & Details:
  • Members wishing to use Card Linked Earn must link eligible Visa and MasterCard credit and debit cards to their membership account.
  • Asia Miles can be earned on eligible transactions of up to HKD10,000.
  • Cathay members may earn Asia Miles with Card Linked Earn by paying for eligible purchases with Linked Payment Cards through Apple Pay, Google Pay and Samsung Pay. However, Cathay members will not be able to earn Asia Miles with Card Linked Earn with third party platforms such as Alipay, Wechat Pay and Paypal.
  • Cathay members can earn HKD 4 = 1 mile when dining at Cathay partner restaurants. Standard Chartered Cathay Mastercard® holders can earn an additional HKD 4 = 1mile dining rewards when they pay with their card, for a total of HKD 4 = 2 miles.
  • Asia Miles earned are based on the total amount spent including service charges, taxes and tips.
  • Asia Miles may not be earned on certain promotional menus. Please check with individual partner restaurants prior to dining.
  • Asia Miles will be credited to members’ accounts 10 working days after each eligible dining transaction. .
Other Cathay Terms & Conditions apply.
Level1
1
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嘢食評論於後續,因為店員行為覆蓋品嚐美好嘢食!一餐飯,隨咗我地被騙,都聽到幾位食客book左位都被騙😡😠😡😠😡😠同2位朋友一同3人於18:35左右到達餐廳,scan QR code線上攞飛,當時寫住仲有3枱客人先到我地,有位會打電話通知,我地就係商場行下先•18:56收到店員電話話有位,到達餐廳後,聽到有食客(3個男人)話book咗位,但因為搵餐廳搵咗好耐而遲左,但店員話因為過咗15分鐘,所以取消咗booking,食客隨即再解釋真係餐廳太偏僻搵唔到而遲,店員就話唸一唸辦法。隨即就同我地講,因為本身4人枱客人埋咗單,都過左用餐時間,但唔肯走,所以而家比唔到枱我地,問我地2人枱逼啲得唔得,我地最後就選擇等4人枱食客走,先再用餐。係出面等咗10分鐘左右,問店員仲有幾耐,佢話「仲有一碟菜,應該好快得」 ,當時都冇唸到,明明話食哂野,埋咗單,點解又突然會仲有碟菜🤔 不過我地就話不如我地再行陣,有枱再打比我地啦,同埋有問係咪入座先計2個鐘,佢話係!•到19:29店員再次打嚟話有位,我地19:40左右被安排坐係門口嘅4人枱,並非原本話安排比我地嘅4人枱,後來朋友去攞醬汁個時見到原本張4人枱,係遲到個
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嘢食評論於後續,因為店員行為覆蓋品嚐美好嘢食!一餐飯,隨咗我地被騙,都聽到幾位食客book左位都被騙😡😠😡😠😡😠

同2位朋友一同3人於18:35左右到達餐廳,scan QR code線上攞飛,當時寫住仲有3枱客人先到我地,有位會打電話通知,我地就係商場行下先

18:56收到店員電話話有位,到達餐廳後,聽到有食客(3個男人)話book咗位,但因為搵餐廳搵咗好耐而遲左,但店員話因為過咗15分鐘,所以取消咗booking,食客隨即再解釋真係餐廳太偏僻搵唔到而遲,店員就話唸一唸辦法。
隨即就同我地講,因為本身4人枱客人埋咗單,都過左用餐時間,但唔肯走,所以而家比唔到枱我地,問我地2人枱逼啲得唔得,我地最後就選擇等4人枱食客走,先再用餐。
係出面等咗10分鐘左右,問店員仲有幾耐,佢話「仲有一碟菜,應該好快得」 ,當時都冇唸到,明明話食哂野,埋咗單,點解又突然會仲有碟菜🤔 不過我地就話不如我地再行陣,有枱再打比我地啦,同埋有問係咪入座先計2個鐘,佢話係!

到19:29店員再次打嚟話有位,我地19:40左右被安排坐係門口嘅4人枱,並非原本話安排比我地嘅4人枱,後來朋友去攞醬汁個時見到原本張4人枱,係遲到個3個男食客坐左😅😅😅 不過有枱坐唔理咁多😂
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21:15左右,隔離入座左一陣嘅食客無啦啦同我地講「唔好意思呀,因為我地10個人,又有小朋友,你地可唔可以食快啲,比另外4位都入埋嚟坐?」我地解釋「我地21:40左右先夠鐘喎~」食客:「唔係喎,我地book 左2100,店員話你地係夠鐘,但唔肯走」之後佢地再去同店員理論,店員就走嚟同我地講「其實你地已經夠鐘㗎啦」
Me: 你話入座計2個鐘喎
店員:1930打電話話有位開始計㗎
Me: 緊係唔係啦,我地問清楚你,先走去行街再等㗎,同埋行番嚟都要時間㗎
店員:咁一係我地安排入面座位比你地繼續坐
Me: 唔洗啦,我地食完走啦!

呢個receiption女店員time management差之外,仲要推卸責任落去食客到,唸住用呢招去令人唔會難為佢,亦都唔會覺得啲客會走去同其他食客溝通,想瞞天過海,呃完一次又一次,呃完一個又一個!!!!!幾好食嘅野都被破壞了!

講翻起湯底係叫左胡椒豬肚雞湯&麻辣鍋,鴨血同豆腐可以任加👍🏼2個湯底都好香,鴨血爽口,但係豆腐比例係鴨血嘅1/3
牛肉好嫰,企鵝丸本身為咗造型叫嘅,冇諗到都幾爽口同新鮮,海鮮都唔差
不過真係比店員搞到冇哂mood…..🥲
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
Post
DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2024-11-15
Waiting Time
60 Minutes (Dine In)
Type of Meal
Dinner
Celebration
Birthday