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I decided to have a burger for late night meal after a long day of work and travel. I asked for the patty to be served at medium. I waited for a considerable amount of time and when it was served the patty was completely well done. Told the manager, he committed another one to be done soon, and when the second one arrived, the patty was AGAIN well done and the bun was pretty much smashed completely flat when they served. If they don’t know how to cook the patty at the right temperature then just don’t bother giving the choice to your customer!!! Shame they bring in a world renowned name and can’t deliver AT ALL continue reading
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
I have recently been one of the random customers of this restaurant. I am a filipino and I noticed there is a number of Filipino employees in this restaurant. I can say the food is fine but I am not after just the food. I want to be treated or observe as much decency as possible by or from anyone in the premises especially while I am having my meal. I cannot resist hearing talks around me, especially if I can understand the language used by your people. I am not sure on the position of these staffs but I think they should be retrained on their customer service manner and work ethics and ettiquetes. One person named Joseph is quite loud and disturbing the way he talks to his colleagues, he bullies others, making gossips with other staff against colleagues, maybe he is in some kind of a managerial position, but that is not an excuse to treat your people lowly. Even to the other customers, he does not practice good character, seems like as long as the order are provided then all is fine, no matter what their behavior is. That is very unacceptable. I suggest you to retrain your staff. Not on how to cook or produce the food you offer but on how to serve the food and how to practice good behavior around your restaurant. continue reading
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)