I am writing this review to voice my disappointment with your services under the supervision of Shirley Yip (Sales Manager).
My experience with Shirley has been a very underwhelming experience. From our first day visiting the 39F venue, she has been very pushy about the paying the deposit for the venue. I understand that as a sales manager it is her job to make sure that she closes a sale. However, her intentions were obvious that she just wanted us to pay.
We were very unsure about the quality of the food; it was a very a significant concern from my wife. I asked Shirley if we could try some samples before we made a decision on the venue. She insisted that we pay the deposit before we could try the food. She said that the only thing that she could do was to offer us a 30 percent discount for the buffet after paying the deposit. This put us in a very peculiar position because she informed us that the food would not be the same. My wife and I decided to come back to try the buffet ourselves before paying the deposit; the food was mediocre (at best). However, the capacity suited our needs and we paid the deposit to Shirley.
I mentioned to Shirley, on our first encounter, that I wanted to bring a cake to the venue but she resisted stating that no outside food was allowed at the venue. I understand and respect the rules of the hotel but I wanted to be sure that it would be ready for the wedding. She insisted that she would take care of the cake and that it would be ready for the date.
My wife and I took time off from work to visit the venue since Shirley always seemed to be unavailable after 6pm to meet with us. My wife had concerns in regards to the progress of the cake. Shirley completely forgot to update us on the progress of the cake and told us that if it did not come on time that we would be provided a small cake as a replacement. I was shocked at her complacency.
To make matters worse, the venue was being used while we were meeting with her, the photographer and the decorator. So, we could not fully use the space for measurements because the occupants were doing a TASTING! This was very insulting to us because we asked for a similar sentiment but on a very small scale before paying the deposit. She gave us a packet of coupons with no stamps or signatures from the hotel and did not take the time to go through it with us.
Shirley said that she would provide us with the measurements for the areas we needed via email. Two weeks later, we received no correspondence from her. I emailed her and asked her for the measurements and with no greeting or context she sent me two lines with measurements for a back drop, which I never asked for. I sent her two more emails trying to clarify what those measurements were for and a few more questions about the specifics of the space; I even made a much clearer floor plan for her with details to make my concerns clear. Her response was to call her to speak further about the enquiry. She had the audacity to ask me to go to the venue to do the measurements myself when all I wanted was the floor plan with measurements (which the hotel should have). We work very late and have no time to continue to visit the venue. She claimed that I could do a better job than if she had provided it for me. I am flattered to hear that but I am not a professional interior designer or contractor. This is her space and she should know it "in and out".
As a foreigner in Hong Kong, it really shows how non-essential we are in comparison to locals and mainlanders. I will be sure to share this experience (in English and Chinese) with all colleagues, online forums and restaurant reviews so that people know what type of business you are running on the 39F. It is a scheme that does not value the customer and only wants to do the minimum in order to move forward with next customer.
I will never recommend this place to anyone.