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2023-08-07
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Superb food. Must try the XO sauce Cheung Fun. The spicy Cha siu was interesting but I would go back to honey glazed in the future.Food is consistently excellent at Duddell’s. Service isn’t. I ordered a bottle of champagne and instead of repeating my order or pointing on the drinks menu to confirm my ask, the waiter spoke loudly “you want the $xxxx bottle”. I had never experienced such a way to confirm my order and thought it was embarrassing. The bottle did not come with a cloth so while the fi
Food is consistently excellent at Duddell’s. Service isn’t. I ordered a bottle of champagne and instead of repeating my order or pointing on the drinks menu to confirm my ask, the waiter spoke loudly “you want the $xxxx bottle”. I had never experienced such a way to confirm my order and thought it was embarrassing. The bottle did not come with a cloth so while the first pour was ok, the refills were done with the water from the ice bucket dripping from the bottle and from the waiter’s hand. 😳 thirdly, we got prosecco glasses, not champagne glasses. I see other tables having flutes. Wonder why?
That morning I actually tried to call the restaurant to make a reservation but left a voicemail. Given that there was no response I managed to find an on line booking site and made the reservation that way. Same time same name same number of guests, same contact details. Half way through dining, the receptionist called and asked if I still needed a table. I told her I was already eating inside the restaurant and she was surprised. This means the 2 systems don’t sync.
All in all, my experience was marred by what I feel is a lack of training of the servers. For this price, it could have been better.
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