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Level2
8
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Bad service, overpriced for mediocre food
2023-11-23 1866 views
I did not anticipate this level of bad service from a supposedly authentic and traditional restaurant. My phone call with the restaurant earlier that day, and the greetings from the reception when we arrived were all excellent. But everything went downhill after being seated. After being given the menu and water (I had to ask for the wine list), no staff came to our table to greet / welcome us nor explain the menu / recommend daily specials. After waiting for 20-30 minutes holding our menus, we
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I did not anticipate this level of bad service from a supposedly authentic and traditional restaurant. My phone call with the restaurant earlier that day, and the greetings from the reception when we arrived were all excellent. But everything went downhill after being seated. After being given the menu and water (I had to ask for the wine list), no staff came to our table to greet / welcome us nor explain the menu / recommend daily specials. After waiting for 20-30 minutes holding our menus, we had to wave and signal staff multiple times before someone finally came to take our order. The person who took our order was very unprofessional. We ordered in English and the staff did not know which dish we were referring to. So we had to point and he repeated the order to us in Chinese. He also kept "doubting" our order asking what our main course is, when we wanted to share few dishes among 4 of us. Food portion is extremely small and average tasting. There are a lot more better options for Italian food in this price range, for much better service. Tiramisu was tasty but again, very small portion. Side note, there was a little girl from the other table playing with the olive oil stand with her hands. If the restaurant was properly staffed, they would've stopped the girl from contaminating food utensil. Will NOT return again. 
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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    DETAILED RATING
    Taste
    Decor
    Service
    Hygiene
    Value
    Date of Visit
    2023-11-19
    Dining Method
    Dine In
    Spending Per Head
    $1000 (Dinner)