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2024-02-19
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Beautiful venue, totally destroyed by a “computer says no” service attitude.Menu items available; Banana Smoothie & Strawberry SmoothieCustomer request; “Would you be able to help with a banana & strawberry smoothie in one glass?”NODrinks turn up, strawberry smoothie is strawberry syrup and jam - apparently it is better to deny your customers what they like than to squirt some strawberry jam into a banana smoothie. Too difficult box - ticked.We ended up getting an extra cup and just mixing our o
Menu items available; Banana Smoothie & Strawberry Smoothie
Customer request; “Would you be able to help with a banana & strawberry smoothie in one glass?”
NO
Drinks turn up, strawberry smoothie is strawberry syrup and jam - apparently it is better to deny your customers what they like than to squirt some strawberry jam into a banana smoothie. Too difficult box - ticked.
We ended up getting an extra cup and just mixing our own. Apparently we are more proficient at amateur smoothie making than the staff are at using a spoon.
“Um, do you have a bathroom?”
“NO”
“Ok, is there one near by?”
“Outside turn left”
“Uh, how far? What am I looking for?”
“Just turn left you will see it”
Apparently turn left and see it meant go to the end of the road, turn left down an alleyway, go to the end of the alleyway and find a public toilet in a corner. Charisma deficit box - ticked.
Client care - atrocious
My partner actually had to lose her cool a little because when she voiced she was unhappy, the girl laughed at her. 100% fail.
Plenty of other nicer friendlier options. This place is not going to last long. Good luck to them, but don’t do it. Honestly. Take some photos and leave.
张贴
