francesco's Profile

Perched at the midlevels escalator's Staunton Street landing, Lotus affords the perfect place to see and be seen. I often come here with friends for happy hour or drinks on lazy Sunday afternoons. The service, unfortunately, has really gotten bad over the past two to three months. The man and woman who usually work behind the bar fixing and pouring drinks are doing an outstanding job; no complaints with them at all--I'd like to tell them to keep up the good work! The problem is with the wait staff. They take forever to bring drinks, they don't check to see if you're ready to order more drinks, and they don't bring ashtrays when it's clear that you're smoking (on the steps outside). In short, they're not very attentive. There have been several times when we've had to wait more than ten minutes for our drinks to be served. On two occasions the drinks we ordered had been prepared and were sitting on the bar waiting to be served, but the wait staff was just standing around staring into space. We had to get up and get the drinks ourselves, which is sad considering that a glass of wine is about $80-90 plus service charge. My friends don't want to go to Lotus anymore because of this, and are looking for new places to hang out. Lotus, if you're reading this, please, please, for the sake of your loyal customers, do something about the service problem. P.S., the washroom could be cleaned more frequently. …Read More