Bought a birthday cake at the shop 2 weeks ahead of the big day, but I was very disappointed with their product and services for a few reasons: 1) i wrote in the comment of my order that I m allergic to peanuts and want to make sure there is no peanut in any of the ingredients. The boss only managed to notice my comment when I went to pick up the cake, and he immediately called someone to confirm. What if there were peanuts in the cake... What was I suppose to do? Left without my birthday cake? Should they do a better job to check before it was even made?2) I was charged extra for an option to produce a “message plate” to write something like “happy bday”. My expectation was something edible, however ended up get a piece of paper card with illegible handwriting of my message. Why would someone expect me to pay half a hundred dollar for him to write a birthday card to my loved one on my behalf?3) the cake was very good looking but with terrible texture and taste. Right out of the box, the cake collapsed with the bottom all wet. I couldn’t even make the cake stand in order to put in my candle. All in all, if someone is trying to buy a cake that’s IG or FB worthy to bait like, go for it. If you are like me who has some standard for an edible piece of cake, go somewhere else.
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Jouer
2020-11-22
The above review is the personal opinion of a user which does not represent OpenRice's point of view.
3
my2108
And oh I forgot to mention, this is the only place that I know which didn’t offer free candle to go with the birthday cake that they sell. I had to go buy my own candle. Terrible service.
goodwinyu
Sorry to hear your poor experience, I was feeling tricked by the good reviews on OpenRice and surprised by this cafe operation. No greeting or services, unpractical tableware (my bf ordered an espresso turned out it was a watery Americano coffee in a chipped glass bottle which spilled everything out
my2108
One of the reason of having more positive than negative comments is because OpenRice would warn anyone who tried to post a negative comment that if the restaurant decided to sue me for whatever reason I would have to agree to take the responsibility. I have to click “ok” before my comment surface.
goodwinyu
I paid a lot for shitty food, beverages and services at this place and it got me wonder if the positive reviews are operated by the place🤦♀️🤦♀️it can’t be good as they said online after I actually tried their food...
my2108
I m with those terms because I had photo my cake , I kept all my receipt to prove what they charged and what I got. I think it’s important for people to call out their real experience rather than giving thumbs up all the time.
Date of Visit
2020-11-22
Dining Method
TakeAway
Celebration
Birthday