hidinghedonist's Profile

+• Overall design & location• Bean quality• Visually clear collaboration with Oatside-• Very Hong Kong style service. Zero engagement with customers. Members of staff did not communicate unless they were spoken to. I didn't learn anything that I didn't;t already know about the company or culture during my visit• Staff did not attempt to maximise any sale, many sales opportunities were missed • The service style & patterns used were beyond basic. Missing many minor tasks such as removing excess glasses from he tables that were clearly not in use• Staff were not using zoning techniques to equally spread the team around the floor. This meant that customers had to make extra effort for ordering etc. This happened multiple times during the visitElephant GroundsG/FHollywood Centre233 Hollywood RoadSheung WanHong Kong+852 3580 0554Mon - Sun (8am - 9pm)…Read More

+• Very open & approachable staff• Coasters brought out with the drinks, nice touch• Generous use of fresh herb garnish with mussels, could be reduced to be cost-effective• Team member topped up our condiments before they were finished, great attention to detail• Very nice Cocktails selection• Nice finishing salt used on the Schnitzel-• Mussels were not cleaned properly, we removed approx 1 beard per 2 Mussels. The sauce could benefit from a dash of cream to bring the flavours together• Garlic bread was tasteless & did not look like the image on the menu• Paper straw is a nice eco touch but not a nice customer experience. Sugar cane is a better option at a similar price point• It would be nice to see simple rustic linen napkins to replace the paper version• Waiter stations were a little messy. Supermarket-branded cleaning products were visible, ideally, rebottle these into brandless containers• Behind-the-scenes operational issue with trash collection, sadly this was in view for all customers to see on route to the bathroom• Covid screens were ill-fitting & had seen better days…Read More

+• Amazing decor & building• Perfect photo spot• Friendly cats-• We were served sour oat milk• Unwelcoming staff• Throw away plates etc being used for dine in, whilst having large amount of staff that could be used to save the business money & be more mindful of environmental impact…Read More

+• Genuine & friendly service • Well-balanced & seasoned flavor profiles• A good selection of non-alcoholic spirits, forward-thinking for the new generation -• Flatware was underwhelming & didn't highlight the experience of the delicious food• Many upselling opportunities were missed by staff• Branding & menu presentation opportunities…Read More

• Excellent flavours, perfect seasoning & expertly cooked steak• Interior design & luxury environment screams NYC standards• Presentation of steak dishes was underwhelming. Using expensive flatware that didn't fit the dishes properly• Service was not at a matching standard of the brand• Music selection was also weaker than the well-curated atmosphere…Read More